Senior Learning Process Specialist

Progressive Insurance; United States; Remote; USD 81,000 - 109,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision including pre

Wellness & mental health programs

HSA/FSAs and life insurance

Paid time off including volunteer time

Job summary

Progressive Insurance is seeking a senior learning process specialist to support the CRM Learning Design team. The role focuses on improving how teams plan, manage, and deliver work across projects, using data and dashboards to drive leadership decisions.

This remote position includes occasional travel to Mayfield Village, Ohio, for headquarters meetings. You will clarify complex processes, support process improvement, change management, and governance, and analyze portfolio performance.

Qualifications

• A minimum of six years of relevant work experience in adult learning and/or administration, business process or systems, instructional design, performance improvement or organizational development experience
• Bachelor's degree or higher with a minimum of three years of relevant work experience in adult learning and/or administration, business process or systems, instructional design, performance improvement or organizational development experience

Responsibilities

• Support process improvement, change management, operational governance, and portfolio analysis to clarify complex processes
• Use data, reporting, and visualization tools to provide insights that support leadership decision-making and improve visibility into work in progress

Skills

Process improvement

Change management

Portfolio management

Data visualization

Dashboards

SharePoint

AgilePlace

ProjectPlace

Workday

Planview

Education

Bachelor's degree or higher

Tools

SharePoint

AgilePlace

ProjectPlace

Workday

Planview

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As a senior learning process specialist supporting the CRM Learning Design team, you’ll help improve how the teams plans, manages, and delivers work across its portfolio. In this role, you’ll clarify complex processes by supporting process improvement, change management, operational governance, and portfolio analysis. You'll also use data, reporting, and visualization tools to provide insights that support leadership decision-making and improve visibility into work in progress.

This is a remote position with occasional travel to Corporate Headquarters (300 North Commons Blvd., Mayfield Village, Ohio) roughly one to two times per year.

Minimum Qualifications

• A minimum of six years of relevant work experience in adult learning and/or administration, business process or systems, instructional design, performance improvement or organizational development experience
• {OR} Bachelor's degree or higher and a minimum of three years of relevant work experience in adult learning and/or administration, business process or systems, instructional design, performance improvement or organizational development experience

Preferred Skills

• Experience leading process improvement and change management, including standardizing workflows, aligning cross-functional partners, and supporting adoption
• Experience with portfolio management and analysis, including tracking demand, work status, backlog, and capacity to identify trends
• Strong data visualization and information management skills, including developing dashboards and reports that improve visibility and decision-making
• Experience leveraging digital tools and platforms to support processes, portfolio, and information management, such as SharePoint, AgilePlace, ProjectPlace, Workday, or similar tools
• Experience with Planview

Compensation

• $81,400 - $108,500/year
• Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role

We’ll consider qualified applicants with arrest and conviction records. Note that federal law may prohibit individuals with certain felony convictions from working in the insurance industry unless they have obtained the required regulatory authorization.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.