Senior Leader, Meetings & Events Operations

The Indian Pueblo Cultural Center, Inc.; Albuquerque (NM); On-site; USD 90,000 - 140,000; Full time

Job summary

The Indian Pueblo Cultural Center (IPCC) is seeking an experienced General Manager, Meetings & Events to oversee banquet, catering, meetings, conferences, and cultural events from inquiry to post-event follow-up.

Reporting to the Director of Food & Beverage, you will drive service excellence, sales, budgeting, and cross-department collaboration while representing IPCC’s unique Pueblo culture in a fast-paced hospitality setting in Albuquerque.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• At least five years of hospitality, meetings, conferences, banquets, catering, or events experience.
• At least two years of supervisory/management experience.
• Experience managing staffing, scheduling, performance, revenue, expenses, and operations.
• Experience in sales, business development, catering, meetings, conferences, banquets, or event management.
• Ability to complete pre-employment screening including background and drug/alcohol testing.
• Native American preference will be given where allowed by law.

Responsibilities

• Lead Banquets, Meetings & Events operation with focus on service excellence, revenue growth, profitability, staffing, and performance.
• Inspire, coach, and develop the team; foster teamwork and guest service.
• Oversee events from inquiry to planning, execution, billing, and follow-up.
• Develop event plans, contracts, BEOs, group resumes, and timelines.
• Build relationships with planners, organizations, vendors, and partners.
• Drive sales and business development to increase event revenue and market share.
• Lead execution of executive meetings, conferences, banquets, receptions, and cultural events.
• Collaborate with Sales, F&B, Culinary, Facilities, Finance, Marketing, Security, and other departments.
• Maintain high service standards and monitor customer satisfaction and feedback.
• Manage budgets, forecasts, labor, purchasing, expenses, and profitability.
• Analyze performance metrics to identify opportunities and actions.
• Ensure appropriate staffing and labor deployment based on volumes.
• Develop team capabilities through training in service, safety, and policies.
• Provide visible leadership during events and resolve client concerns professionally.

Skills

Leadership

Event operations

Sales & business development

Budgeting & forecasting

Customer service

KPIs & analytics

Communication

Multi-tasking

Cultural competency

Pueblo culture understanding

Microsoft Office

POS systems familiarity

Education

Bachelor's degree in Business Administration, Hospitality Management, Hotel & Restaurant Management, Marketing, Event Management, or related field

Tools

Microsoft Office

Point-of-sale systems

Catering/event-management software

Job description

The Indian Pueblo Cultural Center (IPCC) is seeking an experienced General Manager, Meetings & Events to oversee banquet, catering, meetings, conferences, and cultural events from inquiry to post-event follow-up.

Reporting to the Director of Food & Beverage, you will drive service excellence, sales, budgeting, and cross-department collaboration while representing IPCC’s unique Pueblo culture in a fast-paced hospitality setting in Albuquerque.