Senior Leader, Customer Solutions Management, Global Financial Services - Banking

Tech Sales Jobs; New York (NY); On-site; USD 221,000 - 299,000; Full time

Job summary

Amazon Web Services (AWS) in New York leads a global Financial Services team as a Senior Leader, Customer Solutions Management. You will guide a team of CSMs serving major FS clients, driving cloud migration, modernization, and AI initiatives while shaping account strategy with senior executives.

You’ll recruit, nurture, and accelerate a team focused on outcomes, governance, and scalable delivery across customers and partners worldwide.

Qualifications

• 7+ years of large-scale IT deployment or program experience.
• 7+ years leading large-scale, technical programs with thought leadership and business-case development.
• 7+ years of technology role experience.
• Bachelor's degree in CS, Engineering, Math, OR or related field.
• Experience implementing AWS/cloud services.
• Experience in a customer-facing role engaging executives, technologists or partners to solve business problems with advanced technologies.
• Experience in a sales organization.

Responsibilities

• Own a significant segment revenue and migration portfolio; set strategy for migration, modernization and AI.
• Develop enablement mechanisms to grow team capabilities and customer cloud/AI fluency.
• Establish operating models and governance for long-term success with AI and modernization.

Skills

Large-scale IT deployment

Leading large-scale programs

Technology role experience

Customer-facing experience

Sales org experience

AWS/cloud services

Executive engagement

Education

Bachelor's degree in CS/Engineering/Math/OR

Tools

AWS

Job description

- 7+ years of large-scale IT deployment or program experience

- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

- 7+ years of technology role experience

- Bachelor's degree in Computer Science, Engineering, Math, Operations Research, or a related field

- Knowledge of distributed applications and the engineering lifecycle from conception to delivery

- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

- Experience in a technology role

- Experience in large-scale IT deployment or programming

- Experience implementing AWS/cloud services

- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies

- Experience managing large technical programs, particularly at high growth startups or large enterprises

- Experience working in a sales organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NJ, Jersey City - 221,100.00 - 299,200.00 USD annually

USA, NY, New York - 221,100.00 - 299,200.00 USD annually

We’re looking for a PEOPLE LEADER who gets fired up about building and leading team of builders who turn bold customer visions into real, lasting impact. Someone who can earn the trust of C-suite executives across the world’s largest banks as they place big bets on cloud migrations, modernization and agentic AI to reinvent how they operate, while leading and nurturing a team of trusted advisors who do the same. A people-first leader and savvy problem solver who loves untangling complex challenges, developing talent, and going the extra mile to surprise and delight customers — advocating on their behalf every step of the way.

If you’re energized by leading teams and big challenges, motivated customer impact, and ready to shape the future of financial services — we would love to meet you.

Amazon Web Services (AWS) is seeking a Senior Leader, Customer Solutions Management to join our Global Financial Services (GFS) team and lead the Customer Solutions Management (CSM) function for our Banking segment. In this PEOPLE LEADER role, you will lead a team of Customer Solutions Managers responsible for guiding several of our largest global financial services customers along their multi-year journey — from cloud migration and application modernization to generative AI and agentic AI transformation. You will recruit, nurture, and drive a group of highly talented CSMs who are customer obsessed with outcomes, while owning the strategy, growth, and operational excellence of the segment.

Key job responsibilities

• Value Realization — Own a significant segment revenue and migration portfolio and set the strategy for how your team accelerates business outcomes across migration, modernization, and AI. Connect customers with the right AWS services — including generative AI and agentic AI capabilities — partner solutions, and best practices at the right time to turn ambitious AI bets into production-scale value.
• Enablement — Build the mechanisms that grow both your team’s capabilities and your customers’ cloud and AI fluency — skills guilds, experience-based accelerators, generative AI enablement, training partnerships, and hands-on learning — while developing the next generation of CSM talent.
• Governance — Help customers establish the operating models and structures (Cloud/AI Center of Excellence, responsible-AI and governance frameworks, communities of practice, adoption frameworks) that set them up for long-term, scalable success with AI and modernization, and establish the team mechanisms that drive consistent, high-quality delivery.

A day in the life

• Coach CSMs through complex customer situations and career development conversations
• Set strategic direction and priorities for the segment based on customer needs and business objectives
• Own the segment’s migration, modernization and AI portfolio and revenue impact, collaborating with sales leadership.
• Engage directly with senior customer executives to shape account strategy and unblock large-scale transformations tied to migrations, modernization, generative and agentic AI, data & analytics, or product reinvention
• Drive cross-functional collaboration across Sales, Solutions Architects, Technical Account Managers, Professional Services, Partner teams, and Specialists
• Manage complex escalations and critical-issue resolution
• Establish and maintain best practices for talent development, team performance, and operational excellence
• Package your team’s best practices into reusable assets that elevate the entire CSM community

This is a New York based people-leadership role. Your impact comes through the team you build, the leaders you develop, and the executive relationships you shape.

About the team

You will lead a team of Global Financial Services CSMs who are customer obsessed who bring both technical and domain expertise, industry insight, and genuine care for customers. Our culture is built on:

• Customer Influence — We deeply understand our customers’ business context and proactively guide their cloud journey
• Excellence — We bring the best of AWS and our partner ecosystem to every engagement
• Agility — We bring clarity to complexity through iterative, experience-based approaches
• Growth — We support each other, celebrate diverse perspectives, and create space for everyone to lead
• Data-Driven Decisions — We rely on facts and data, contextualized by expertise, to drive priorities