Senior/Lead Value Engineer (Post-Sales)

Mimica; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to empower clients through AI-driven task mining solutions. In this role, you will be the strategic advisor, guiding customers to achieve their desired outcomes while advocating for their needs internally. You will leverage your expertise in process improvement and stakeholder engagement to build trust-based relationships and deliver actionable insights. Enjoy the flexibility of a fully remote position with generous compensation, stock options, and a focus on personal development. Join a team that is shaping the future of work and making a real impact.

Benefits

Generous compensation

Stock options

Flexible schedules

Ample paid time off

Health benefits

Retirement benefits

Annual L&D budget

Remote setup stipend

Co-working budget

Regular virtual & in-person socials

Qualifications

• 5+ years in customer success or management consulting focused on business outcomes.
• Experience with Lean, Six Sigma, and operational inefficiencies.

Responsibilities

• Serve as a strategic advisor to leverage Mimica for customer success.
• Collaborate with teams to execute customer account strategies.

Skills

Customer Success Management

Process Improvement Methodologies

Stakeholder Engagement

Analytical Skills

Communication Skills

Tools

Excel

Salesforce

SAP

Oracle

Job description

What we are building

Mimica's mission is to empower enterprises, teams, and individuals to reclaim their most precious resource — time and work more efficiently, with greater purpose and impact.

Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimica’s process intelligence highlights inefficiencies, prioritizes improvements based on ROI, recommends the optimal technology for automation (RPA, intelligent document processing, GenAI), and provides a blueprint for building new automations and transforming work.

Part of your day-to-day

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.

• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.

• Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.

• Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups including Engineering, Machine Learning, and Product to influence Mimica’s roadmap and innovation pipeline.

• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.

• Communicate to customers about their business by pinpointing problems, issues, or opportunities. Interpret Mimica outputs to provide actionable insights, draw key conclusions, make transformational recommendations, and develop concrete next steps to achieve value.

• Execute training programs, workshops, and onboarding sessions to drive user adoption.

What You Will Bring

• Proven background (5+ years) in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment.

• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies.

• Track record of building trust-based relationships with business and technical audiences, adapting style to influence stakeholders across functions and levels.

• Exceptional communication skills – translating complex information into compelling insights, delivering presentations and training, and engaging stakeholders

• Strong analytical skills – comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas to surface insights.

• Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.

• Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.

• Drive to continually develop your skills, improve team processes, and reduce inefficiencies.

Bonus

• Experience in process intelligence, task mining, automation, or GenAI implementation.

• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.

• Track record of delivering value quickly and iteratively in high-growth startup environments.

What we offer

Generous compensation + stock options — aligned with our internal framework, market data, and individual skills.

Distributed work: Work from anywhere — fully remote, in our hubs, or a mix.

Laptop, remote setup stipend, and co-working budget

Flexible schedules and location

️ Ample paid time off, in addition to local public holidays

Enhanced parental leave

️ Health and retirement benefits

Annual L&D budget

Annual workaways and regular virtual & in-person socials

Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location