Senior Lead, Small Business Collections (Hybrid) Denver, CO

Enova International, Inc; Denver (CO); On-site; USD 76,000 - 99,000; Full time

Job summary

An established industry player is seeking a Senior Lead for Small Business Collections to drive team performance and enhance customer experiences. In this dynamic role, you will lead a team focused on mid-stage collections, ensuring efficiency and effectiveness in operations. Your expertise in B2B collections and relationship management will be crucial as you mentor representatives and implement strategic improvements. This hybrid position offers a collaborative environment where your leadership will directly impact the success of the team and the organization. Join a forward-thinking company that values inclusion and employee development.

Benefits

Health, dental, and vision insurance

401(k) matching

Paid time off & paid holidays

Sabbatical program

Summer hours

Paid parental leave

Employee recognition program

Charitable matching

Paid volunteer day

Qualifications

• 5+ years of leadership experience in B2B Collections.
• Expertise in building strong relationships with business partners.

Responsibilities

• Manage team performance through KPIs and operational strategies.
• Identify process improvements to enhance collections outcomes.
• Conduct coaching sessions and performance reviews for team members.

Skills

Leadership in B2B Collections

Relationship Building

Problem Solving

Adaptability

Job description

Senior Lead, Small Business Collections (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

About the role:

As a Senior Lead, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on mid-stage collections. You will teach and mentor representatives to ensure success and a quality customer experience. You will also ensure the team is aiming for maximum efficiency and overall effectiveness.

Responsibilities:

• Manage a team through KPIs maximization, operational structure, and collections strategies
• Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and KPI reporting
• Identify and recommend dialer and operational improvements to help maximize results
• Increase the representatives productivity through best practices and coaching
• Build strong relationships and understand the needs of business partners
• Help with new hire interviews, make hiring decisions and manage the onboarding process for all new hires within your department and function
• Conduct one-on-one meetings, coaching sessions, and performance reviews
• Perform additional functions as assigned by direct manager

Requirements:

• 5 or more years of leadership experience in B2B Collections
• Familiarity with loan operations or the lending industry
• Expertise in building strong relationships with internal and external business partners
• Ability to quickly resolve problems and adapt to changes with ease.

Compensation:

The budgeted annual salary range for this position is $76,000 to $98,800. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits.

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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