Senior Lead Product Manager, Identity

PayPal Inc.; Washington (District of Columbia); Hybrid; USD 188,000 - 292,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office)

Equity and bonus potential

Comprehensive benefits

Job summary

PayPal Inc. is seeking a Senior Product Manager for the Authentication team to own the login experience across PayPal surfaces. You will evolve MFA, device trust, and risk signals while reducing friction and improving global conversion.

This role requires deep experience in high-growth B2C products, translating complex regulatory and technical challenges into user-friendly solutions. You will drive strategy, manage an architectural roadmap, and balance innovation with compliance while leading

Qualifications

• 8+ years relevant experience and a Bachelor's degree or equivalent experience.
• Experience with consumer/B2C software and identity/authentication products.
• Familiarity with identity standards and regulatory requirements.

Responsibilities

• Define product strategy and roadmap with cross-functional stakeholders.
• Balance architecture design with regulatory and time-to-market needs.
• Lead data gathering, usability studies, and market analyses to inform decisions.
• Drive data-driven decisions using analytics and user research.
• Interface with leadership and coordinate with design, data science, and engineering teams.
• Manage product profitability and budgeting processes.
• Foster alignment across teams through influence and collaboration.

Skills

Product strategy

Cross-functional leadership

Data-driven decisions

Communication

Education

Bachelor's degree

Tools

NIST 800-63

MFA

EU SCA/PSD2

FTC compliance

Job description

Job Summary

Join a team that cuts through technical, regulatory, and security complexity to deliver simple, seamless authentication experiences for users worldwide. As PM on the Authentication team, you'll own the login experience across all PayPal surfaces - evolving MFA, device trust, and risk signals while reducing friction and improving global conversion. You'll bring experience in high-growth B2C products, a talent for humanizing technical interactions, and strong problem-solving skills to tackle complex regulatory and technical environments. You'll build a scalable identity strategy across geographies, devices, and operating systems, rallying cross-functional teams through influence and inspiration. Day‑to‑day, you'll drive product strategy, manage an architectural roadmap balancing innovation with compliance, and use data, usability studies, and market analysis to measure success. This is an individual contributor role with broad cross‑functional impact.

Essential Responsibilities

• Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Assesses the customer experience and customer needs in product requirements and decision making.
• Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
• Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data‑driven decision‑making.
• Oversees product profitability measures, including budget.
• Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
• Interfaces with product and technology leadership as needed.
• Partners with content strategists, data scientists, product designers and user experience researchers.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Minimum Qualifications

• 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• 8+ years building consumer or B2C software, with hands‑on Identity or Authentication product experience
• Familiarity with NIST 800‑63, FTC, MFA, and EU SCA/PSD2 authentication standards
• Background in eCommerce, FinTech, or banking is a strong plus
• Proven track record launching and scaling high‑impact, high‑scale products
• Strong technical and business acumen - able to balance both when making product decisions
• Excellent communication, organizational, and interpersonal skills
• Sharp problem‑solving, conflict resolution, and decision‑making abilities with high attention to detail
• Comfortable operating in ambiguity and navigating complex, matrixed organizations
• Leads through influence and inspiration to drive alignment and outcomes across teams

Subsidiary: PayPal

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California: ($196,500.00 - $291,500.00 Annually) Additional Location(s) | Pay Range: Washington DC, District of Columbia: ($187,500.00 - $278,300.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one‑time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in‑person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice‑based programs, to support all aspects of personal wellbeing‑physical, emotional, and financial‑delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.