Senior Lead Infrastructure Engineer - Network Services Lead for Global HQ

JPMorganChase; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Senior Lead Infrastructure Engineer within the Corporate Sector's Network Services team in New York. You will apply deep technical expertise across network technologies, software, and processes, leading initiatives across multiple technologies to drive programs and improvements.

Experience with large-scale Wi‑Fi design, enterprise-grade AI validation, and strong communication with executive stakeholders is required.

Qualifications

• Formal training or certification on infrastructure engineering concepts and 5+ years across campus and WAN domains incl. enterprise Wi‑Fi design, deployment and troubleshooting.
• Ability to present technical issues, risk, options and impact to C-level leaders in clear business language.
• Strong troubleshooting and operational rigor using structured methods and post-incident documentation.
• Knowledge of hardware, networking, databases, storage, deployment, automation, scaling, resilience or performance.
• Experience using enterprise AI capabilities to support infrastructure workflows with validation and data-sensitivity awareness.
• Ability to review AI recommendations before implementation, ensuring resiliency, security, and auditability.
• Adept in specific infrastructure tech and programming languages.

Responsibilities

• Applies deep technical expertise to analyze complex data and systems; anticipates issues and advises on mitigations.
• Uses AI capabilities to accelerate analysis and document mitigation options with proper security handling.
• Collaborates with platforms to architect changes and modernize processes.
• Drives results and implements multiple complex programs.
• Leads thought leadership within the product line.
• Ensures infrastructure work aligns with compliance, risk, security and business objectives.
• Lives by reuse-first AI adoption across delivery and automation, ensuring validation and auditability.

Skills

Infra certs

WAN & campus

Wi-Fi design

C-level communication

Troubleshooting rigor

AI in infra

AI validation

Tools

Packet analyzers

Job description

Job Description

Become a member of a team where you can contribute significantly to shaping the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.

Job Description

Become a member of a team where you can contribute significantly to shaping the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.

Job Description

As a Senior Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector's Network Services team, you exhibit both depth and breadth of knowledge regarding network technologies, software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.

Job Responsibilities

• Applies deep technical expertise and problem-solving methodologies focused on analyzing complex data and systems, anticipating issues, considering upstream and downstream implications, and advising on mitigation actions
• Uses enterprise-authorized AI capabilities within the work environment to accelerate analysis of complex infrastructure signals and documentation of mitigation options, validating outputs and handling operational data according to sensitivity and security requirements.
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and technology processes
• Drives results and implements multiple complex programs
• Drives thought leadership within the product line
• Responsible for infrastructure engineering in accordance with business requirements and executes work according to compliance standards, risk and security, and business objectives
• Leads reuse-first adoption of AI-assisted practices across delivery and automation routines to reduce recurring issues, ensuring changes are validated, traceable and auditable, and aligned to resiliency and security expectations.

Required Qualifications, Capabilities, And Skills

• Formal training or certification on infrastructure engineering concepts and 5+ years applied expertise across campus and WAN domains including extensive enterprise wireless experience designing, deploying, and troubleshooting large-scale Wi‑Fi (RF design, roaming, capacity planning, interference mitigation, and performance optimization).
• Able to respond quickly in high-visibility environments and interact confidently with C-level leaders, translating technical issues, risk, options, and impact into clear business language (verbal and written).
• Strong troubleshooting and operational rigor using structured methods (root-cause analysis, packet captures, wireless analyzers, log interpretation), and producing actionable post-incident documentation and prevention plans.
• Knowledge of one or more areas of infrastructure engineering such as: hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience or performance assessments
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.
• Adept in specific infrastructure technology and programming languages

Preferred Qualifications, Capabilities, And Skills

• 10+ years of experience in a similar role
• Applicable certifications

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.