Senior Lead Infrastructure Engineer - Capacity Management

TwinThread; Wilmington (DE); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Competitive total rewards package

Commission-based pay and/or discretionary incentives

Job summary

TwinThread is seeking a Senior Lead Infrastructure Engineer to elevate our Capacity Management practice within Consumer and Community Banking. You will be responsible for the end-to-end strategy, driving critical application capacity and ensuring all technology aspects are optimized.

The ideal candidate will have at least 5 years of experience, strong leadership skills, and a robust understanding of cloud infrastructures. We offer a competitive total rewards package and value diversity and inclusion in our workforce.

Qualifications

• 5+ years of demonstrated leadership in complex, cross-functional programs.
• Proven expertise in managing technology capacity at enterprise scale.
• Strong understanding of infrastructure KPIs and monitoring tools.
• Exceptional communication and stakeholder management skills.

Responsibilities

• Own the Capacity Management strategy for critical applications.
• Lead cross-functional capacity planning and risk management.
• Set and enforce capacity governance across platforms.
• Produce executive-ready reporting for senior stakeholders.
• Mentor and develop engineering team members.

Skills

Infrastructure Engineering

Capacity Management

Automation

Cloud Infrastructure (AWS)

Dashboard and Analytics Tools

Stakeholder Management

Education

Formal training or certification on Infrastructure Engineering concepts

5+ years of applied experience

Tools

Grafana

Dynatrace

Power BI

ELK

Qlik

Tableau

Job description

As a Senior Lead Infrastructure Engineer in Consumer and Community Banking at JPMorganChase, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. In this role you will elevate our Capacity Management practice and ensure mission critical applications have the right technology capacity at the right time.

Job Responsibilities

• Own the end‑to‑end Capacity Management strategy and operating model for critical CCB applications, including standards, KPIs, governance, and continuous improvement.
• Lead cross‑functional capacity planning and risk management across Application, Infrastructure, and SRE teams; proactively identify risks and drive remediation to closure.
• Set and enforce capacity governance across platforms and applications; chair or co‑lead working groups to align priorities and remove blockers.
• Architect and implement scalable, resilient solutions to modernize capacity processes, data flows, and tooling; influence platform roadmaps where needed.
• Advance observability and analytics: design consolidated views and dashboards, real‑time KPIs, forecasts, peak calendars, event flags, and SLA‑backed alerting.
• Drive automation: define and implement governed runbooks for actions such as uplift headroom, throttling non‑critical load, and pool rebalancing, with approvals and rollback.
• Lead quarterly and event‑based capacity planning; ensure resilient workload placement across shared and exempt platforms and multi‑region/cloud environments.
• Establish data standards and quality controls; align capacity tooling with adjacent systems to ensure consistent, reconciled reporting.
• Produce executive‑ready reporting and communicate portfolio status, risks, and recommendations to senior stakeholders; translate technical findings into business impact, championing cost, resilience, and performance trade‑offs with platform owners, finance, and risk/compliance partners.
• Run parallel workstreams with clear prioritization, milestones, and measurable outcomes; manage dependencies and drive accountability across teams.
• Mentor and develop engineers; set high standards for documentation, operational excellence, diversity, opportunity, inclusion, and respect.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on Infrastructure Engineering concepts and 5+ years of applied experience, with demonstrated leadership of complex, cross‑functional programs.
• Proven expertise in managing or governing technology capacity (or adjacent ITIL processes) at enterprise scale.
• Strong understanding of infrastructure KPIs (CPU, memory, I/O, network), application performance, and monitoring/observability tools.
• Hands‑on experience building and leveraging dashboards and analytics (e.g., Grafana, Dynatrace, ELK) and BI platforms (Power BI, Qlik, Tableau) for multi‑source data analysis.
• Proficiency with one or more scripting/programming languages (e.g., Python, Go, JavaScript) to automate data pipelines, reporting, and runbooks.
• Experience leading the lifecycle of cross‑functional projects, integrating automated systems, and delivering resilient, scalable solutions.
• Cloud experience (e.g., AWS) with the ability to design, develop, and deploy secure, scalable infrastructure; familiarity with multi‑region patterns and SRE practices.
• Exceptional communication and stakeholder management; able to influence decisions, build partnerships, and drive change across diverse teams.
• Track record of improving IT processes to maximize efficiency and user experience; strong documentation discipline and governance mindset.

We offer a competitive total rewards package including base salary determined by role, experience, skill set, and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans