Senior Lead Infrastructure Engineer - Capacity Management

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Senior Lead Infrastructure Engineer - Capacity Management to drive complex programs across multiple technologies. You will analyze data and systems, architect changes, and lead capacity and resiliency initiatives within Consumer and Community Banking.

The role requires deep cloud knowledge, scripting skills, and experience with dashboards and BI tools. You will mentor engineers and promote AI-enabled, auditable practices in a compliant environment.

Qualifications

• Formal training or certification on software engineering concepts
• Experience with infrastructure engineering areas (hardware, networking, storage, deployment, automation)
• Experience creating dashboards for data visualization (Grafana, Dynatrace, ELK)
• Experience with BI tools like Power BI, Qlik, Tableau to explore data from multiple sources
• Experience managing cross-functional projects and strong communication skills
• Strong scripting knowledge (Go, JavaScript, Python)
• Deep knowledge of cloud infrastructure and multiple cloud technologies
• Ability to validate AI-assisted recommendations and ensure resiliency and security when implementing changes

Responsibilities

• Applies deep technical expertise to analyze complex data and systems, mitigating risk
• Architects changes across platforms to modernize technology processes
• Be responsible for infrastructure engineering aligned with business requirements
• Drives complex programs and results in delivery
• Leads thought leadership within the product line
• Complies with standards for risk, security, and business objectives
• Advises on upstream/downstream implications and mitigations
• Mentors junior engineers and technologists
• Utilizes enterprise AI capabilities to accelerate analysis and document mitigations with proper validation and security controls
• Promotes reuse-first AI-assisted practices to reduce recurring issues with auditable changes

Skills

Infrastructure engineering

Scripting languages

Cloud infrastructure

Data visualization

Cross-functional collaboration

Education

Software engineering concepts certification

Tools

Grafana

Dynatrace

ELK

Power BI

Qlik

Tableau

Job description

Become a member of a team where you can contribute significantly to shaping the future of a world-renowned and influential company. Among top performers, you can make a direct and meaningful impact.

As a Senior Lead Infrastructure Engineer - Capacity Management at JPMorganChase within the Consumer and Community Banking you exhibit both depth and breadth of knowledge regarding software, applications, and technical processes across multiple technical disciplines. You also have a specialization in a specific domain within infrastructure engineering to drive programs or initiatives consisting of multiple technologies and applications.

Job responsibilities

• Applies deep technical expertise and problem-solving methodologies focused on analyzing complex data and systems, anticipating issues, and finding ways to mitigate risk
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
• Be responsible for infrastructure engineering in accordance with business requirements
• Drives results and implements multiple complex programs
• Drives thought leadership within the product line
• Executes work according to compliance standards, risk and security, and business objectives
• Considers upstream/downstream system or technical implications and advises on mitigation actions
• Advises junior engineers and technologists
• Uses enterprise-authorized AI capabilities within the work environment to accelerate analysis of complex infrastructure signals and documentation of mitigation options, validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted practices across delivery and automation routines to reduce recurring issues, ensuring changes are validated, traceable and auditable, and aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Experience with creating and leveraging dashboards (Grafana, Dynatrace, ELK,.) for visualization of data.
• Experience on business intelligence (BI) tools like Microsoft Power BI, Qlik, Tableau etc.that allow users to explore and analyze data from multiple sources.
• Experience managing the lifecycle of cross-functional projects, implementing automated equipment and/or integrated systems. Ability to navigate effectively, building partnerships with exceptional communication skills.
• Strong knowledge of one or more scripting languages (e.g., Go, JavaScript, Python, etc.)
• Deep technical knowledge across multiple domains
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.

Preferred qualifications, capabilities, and skills

• Exposure to managing budgets