Senior Lead - IAM Administration

Northern Trust Corp; Tempe (AZ); On-site; USD 100,000 - 140,000; Full time

Job summary

Northern Trust Corp in Tempe seeks an experienced IAM Operations & Administration professional to lead daily identity management, access provisioning, and incident resolution. You will partner with security, operations, and engineering to maintain secure, scalable authentication and MFA services.

The role requires 5–10 years in IAM or cyber security operations, a Bachelor’s degree, and strong analytical and communication skills.

Qualifications

• Bachelor's degree in cyber security, information technology, computer science, business or a related field.
• 5–10 years of experience in Identity & Access Management, cyber security operations, technology operations, or related disciplines.
• Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
• Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.

Responsibilities

• Lead the daily administration and operational support of IAM platforms and services. Oversee identity lifecycle processes including onboarding, transfers, role changes, and terminations.
• Administer access certification campaigns and support remediation activities. Coordinate periodic access reviews and user access recertification processes.
• Administer privileged account onboarding, maintenance, and lifecycle activities. Support privileged access request fulfillment and emergency access processes.
• Drive operational consistency through standardized procedures, runbooks, and support documentation.
• Develop and maintain operational metrics, dashboards, and service performance reporting.

Skills

IAM operations

Access management

Identity governance

SSO

MFA

Incident management

Cross-functional collaboration

Education

Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business, or related field

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Key Responsibilities

IAM Operations & Administration

Lead the daily administration and operational support of IAM platforms and services. Oversee identity lifecycle processes including onboarding, transfers, role changes, and terminations. Manage user access provisioning, deprovisioning, and entitlement administration activities. Support authentication, federation, single sign-on (SSO), and multi-factor authentication (MFA) services. Ensure timely resolution of IAM incidents, requests, and operational issues in accordance with service level objectives.

Access Governance Administration

Administer access certification campaigns and support remediation activities. Coordinate periodic access reviews and user access recertification processes. Support role management, entitlement governance, and segregation of duties controls. Monitor access control effectiveness and identify opportunities to improve operational processes. Ensure access administration activities are executed in accordance with established policies and standards.

Privileged Access Administration

Administer privileged account onboarding, maintenance, and lifecycle activities. Support privileged access request fulfillment and emergency access processes. Manage privileged credential rotation, reconciliation, and monitoring activities. Assist with privileged account reviews, reporting, and certification activities. Coordinate with security teams to support monitoring and investigation efforts related to privileged access.

Service Delivery & Operational Excellence

Drive operational consistency through standardized procedures, runbooks, and support documentation. Identify process improvement opportunities that enhance service quality and operational efficiency. Support implementation and adoption of automation capabilities that reduce manual effort and improve service delivery. Partner with Engineering teams during platform upgrades, implementations, and remediation efforts. Ensure operational readiness and smooth transition of new capabilities into production support.

Metrics, Reporting & Compliance

Develop and maintain operational metrics, dashboards, and service performance reporting. Monitor key performance indicators related to provisioning, certification, privileged access, and service delivery. Produce regular reporting for management, audit, compliance, and regulatory stakeholders. Support control execution and evidence collection activities associated with IAM operations. Track and report operational risks, issues, backlog metrics, and improvement initiatives.

Leadership & Collaboration

Serve as an operational leader and subject matter expert for IAM administration services. Provide guidance and mentorship to IAM analysts and administrators. Collaborate with Product, Engineering, Security Operations, Infrastructure, Application Support, and business teams. Support operational governance forums and service review meetings. Promote operational excellence, accountability, and continuous improvement across IAM services.

Required Qualifications

• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Business, or a related field.
• 5-10 years of experience in Identity & Access Management, Cyber Security Operations, Technology Operations, or related disciplines.
• Experience supporting Identity Governance & Administration (IGA), Access Management, Authentication, or Privileged Access Management platforms.
• Strong understanding of identity lifecycle management, user provisioning, entitlement management, and access certification processes.
• Experience supporting IAM platforms in a production operations environment.
• Familiarity with automation tools and operational workflow optimization.
• Knowledge of regulatory, audit, and compliance requirements related to identity and access management.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience working across technology, security, audit, risk, and business functions.
• Excellent written, verbal, and presentation communication skills.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Tempe Office

The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.

Looking for greater? You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Terms and Conditions Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

EMEA EEO STATEMENT

Northern Trust is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

EEO Know Your Rights (U.S.)