Senior Lead Certified Medical Assistant #Full Time

61st Street Service Corporation; City of White Plains (NY); On-site; Full time

Job summary

An established industry player is seeking a Senior Lead Certified Medical Assistant to join their dynamic team. In this pivotal role, you will lead a dedicated group of medical assistants, providing training and fostering collaboration to ensure exceptional patient care. Your expertise will be essential in managing clinical operations, staffing schedules, and inventory, while also enhancing workflows to optimize efficiency. This role offers the opportunity to work closely with a diverse group of healthcare professionals, contributing to positive health outcomes for patients. If you are passionate about healthcare and possess strong leadership skills, this position is perfect for you.

Benefits

Healthcare Benefits

Paid Time Off

Competitive Salary

Comprehensive Benefit Package

Qualifications

• 5+ years of relevant experience, including 2 years in a lead role.
• Certified Medical Assistant with strong leadership and organizational skills.
• Proficient in EMR systems and OSHA standards.

Responsibilities

• Lead CMA team, providing training and performance feedback.
• Manage staffing schedules and oversee clinical operations.
• Ensure patient satisfaction and adherence to protocols.

Skills

Leadership Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Detail Orientation

Flexibility

Interpersonal Skills

Team Collaboration

Education

High School Diploma or Equivalent

Medical Assistant Certification

Associate Degree (Preferred)

Tools

Electronic Health Records (Epic)

Microsoft Excel

Microsoft Word

Job description

Career Opportunities with 61st Street Service Corp

Current job opportunities are posted here as they become available.

Senior Lead Certified Medical Assistant #Full Time

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Certified Medical Assistant Senior Lead is an experienced professional with a proven record of strong collaboration, leadership, and organizational skills. In this role, the incumbent will lead a collaborative team of CMA professionals by providing training, coaching, and performance feedback. This person will also help facilitate smooth clinical operations by managing staffing schedules, overseeing inventory management, and creating and implementing changes to staff workflows. This role will work closely with providers across multiple specialties and other clinical and administrative staff to deliver an exceptional patient experience that contributes to positive health outcomes.

Job Responsibilities:

• Greet and interact with patients, visitors, vendors, and all faculty and staff.
• Prepare patients for their visit including:
  • Pre-visit organization of information required for an efficient in-office experience, performing patient escort and rooming functions (taking vital signs, medication reconciliation, accurate documentation of chief complaint, updating history as requested, updating EMR (Epic) as required).
  • Assisting patients as needed with walking, dressing, collecting and processing specimens and point of care testing, preparing for exam, etc. Serving as a chaperone in the exam room as requested.
  • Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested.
  • Performing phlebotomy duties and point-of-care tests such as urinalysis and pregnancy tests.
  • Preparing and labeling collected specimens and ensuring timely delivery of specimens to appropriate designation.
  • Ensuring that proper labs are drawn and documented via Epic. Assisting in troubleshooting missing labs from Epic as instructed by supervisor.
  • Entering orders in Epic as required.
  • Notifying physicians and nurses of emergencies and performing first aid.
• Processing, sterilizing, and organizing instruments daily.
• Perform additional specialty-specific duties as assigned and based on clinical operational needs.
• Other duties as assigned.

People Duties:

• Daily oversight of CMA staff. Assist with recruiting and human resource management activities.
• Perform and coordinate new CMA training and orientation. Complete department orientation and competency checklists.
• Offer continuing guidance and assistance to CMAs on work activities, procedures, competency development, and performance-related issues as appropriate.
• Assist in conducting and evaluating CMA staff performance and competencies.
• Coordinate daily CMA staffing schedules, time off requests, same day absences, etc.
• Promote CMA staff professionalism and performance with coaching, training, and feedback.
• Lead team huddles.

Administrative AND/OR Role-Specific Duties:

Please note: In some practices and based on operational need, the CMA may be required to perform the full scope of front desk duties in conjunction with or in lieu of CMA duties (e.g., check-in, pre-registration, appointment scheduling, and related follow-up).

• Ensure inventory and adequate supply of lab supplies, coordinate stat pick-ups as needed.
• Ensure inventory and adequate supply of each department's specialty medical supplies.
• Obtain specialty/provider-specific information to create their CMA team protocols for team to follow.
• Collaborate with practice management staff to identify areas for improvement in clinic operations.
• Work collaboratively with front- and back-end support team and providers to ensure that patient satisfaction and protocol standards are met.
• Support communication of organizational initiatives, changes, or other issues as needed.
• Participate in debriefing and quality improvement practices to ensure quality patient care.
• Displays proactiveness when identifying/preventing potential issues and recommends solutions for consideration.

Job Qualifications:

• High school graduate or equivalency and graduated from an accredited Medical Assistant program, plus specialized certifications as needed.
• CMA must be certified by a credentialing body.
• A minimum of 5 years’ relevant experience, including 2-years’ minimum in a lead or supervisory medical assistant role.
• Current BCLS/AED certification required.
• Demonstrated proficiency and/or understanding of EMR systems.
• Prior experience in front desk support and/or workflows.
• Candidate must demonstrate strong aptitude for detail, flexibility, adaptation to change, and ability to work independently.
• Demonstrated proficiency with OSHA standards, including disposal of biohazard waste.
• Must demonstrate strong organizational and problem-solving skills.
• Ability to work with a variety of individuals and groups in a constructive and respectful manner.
• Strong commitment to fostering diversity and equity.
• Must have excellent communication skills, interpersonal skills, and a strong ability to deescalate stressful situations.
• Must be an engaged team member, demonstrating collaboration, inclusion, reliability, punctuality, and adaptability to new and changing situations.
• Basic proficiency in computer skills including, but not limited to, Electronic Health Systems, Microsoft Excel, Microsoft Word, email systems, etc.
• Must be a motivated individual with a positive mindset and exceptional work ethic.
• Will provide coverage as requested throughout practices (multiple sites and flexible schedule).
• Associate degree or additional academic coursework preferred.
• Multi-specialty experience in a high-volume outpatient setting preferred.
• Prior Epic experience preferred.

Hourly Rate Ranges: $28.85 - $38.94

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.