Senior Lab Operations Lead — LIS & Data Insights

Sonic Healthcare USA Inc.

Austin (TX)

On-site

USD 110,000 - 150,000

Full time

2 days ago

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Job summary

Sonic Healthcare USA, Inc. is seeking a Senior Laboratory Operations Specialist in Austin, TX to support and optimize LIS products and services.

You will analyze data to inform business decisions and serve as the communications link between Laboratory Operations, IT, and stakeholders to ensure requirements align with operations. The role requires leadership in laboratory operations, data processing experience, and familiarity with LIS.

Qualifications

Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Understanding of computer languages used within databases.
Understanding of database design and construction.
Strong understanding of laboratory operations and Laboratory Information Systems (LIS).

Responsibilities

Elicits, analyzes, specifies, and validates the business needs of customers and end users.
Maintains knowledge of laboratory safety procedures for biohazards and chemicals, as well as quality control procedures and regulations.
Understands laboratory operations protocols and executes responsibilities with strong attention to detail.
Drives results through service, quality, and continuous improvement by ensuring procedures and processes are in place that lead to the delivery of quality results and continually reassessing their effectiveness.
Trains incoming Laboratory Operations Specialists by following established SOPs and operational procedures.
Conducts interviews to gather customer requirements through workshops, site visits, workflow storyboards, use cases, scenarios, and other methods.
Identifies and establishes the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
Works with stakeholders and project teams to prioritize collected requirements.
Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develops strategies for enhancing or further leveraging these processes.
Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Develops and utilizes standard templates to accurately and concisely write requirements specifications.
Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers and project teams.
Creates process models, specifications, diagrams, and charts to provide direction to developers and/or project teams.
Develops and conducts peer reviews of business requirements to ensure required specifications are interpreted correctly.
Assists with the interpretation of customer requirements into feasible options and communicates these back to business stakeholders.
Manages and tracks the status of requirements throughout the project lifecycle and enforces or redefines requirements as necessary.
Communicates changes, enhancements, and modifications to business requirements verbally or through written documentation to project managers, sponsors, and other stakeholders to ensure issues and solutions are understood.