Senior L3 Support Engineer

Elfonze Technologies; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Production Management Specialist to enhance application stability and performance. In this pivotal role, you will collaborate with a dynamic team to tackle application issues, manage incidents, and implement automation solutions using cutting-edge tools. Your expertise in object-oriented programming and SQL will be essential in diagnosing problems and proposing effective solutions. This position offers a unique opportunity to work in a fast-paced environment while contributing to innovative projects that drive operational efficiency. If you're passionate about technology and eager to make an impact, this role is perfect for you.

Qualifications

• 5+ years of relevant experience or 3+ years with a Master's degree.
• Strong knowledge of SQL/RDBMS and object-oriented programming.

Responsibilities

• Analyze and resolve application issues with team collaboration.
• Manage incidents and communicate effectively with stakeholders.

Skills

Object-Oriented Programming

Problem Solving

Communication Skills

SQL/RDBMS

Java

C

C++

Shell Scripting

Perl

JavaScript

Python

Education

Bachelor's Degree

Master's Degree

Tools

Sybase ASE/IQ

Spark

Hadoop

HDFS

Job description

Senior role in the production management function that supports the firm's various business functions.

RESPONSIBILITIES:

• Work actively with team members to analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by App Bank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts/processes that can be automated and then work with App Bank Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problems or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through the marketplace. No knowledge of proprietary technologies is required pre-hire.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree (U.S. or equivalent) and Five (5) years of relevant work experience or a Master's degree (U.S. or equivalent) and Three (3) years of relevant work experience.

MUST HAVE SKILLS/QUALIFICATIONS:

• Core concepts of object-oriented programming data structures with practical implementation scenarios/use cases.
• Problem solving in a development or production environment, including experience observing patterns, debugging issues, analyzing root cause and suggesting solutions to resolve issues
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions
• Strong knowledge of SQL/RDBMS environments, especially Sybase ASE/IQ DB2.
• Knowledge of Object Oriented programming languages: Java/C/C++
• Knowledge of Scripting languages: Shell script, Perl, JavaScript or Python.

PREFERRED ADDITIONAL SKILLS / QUALIFICATIONS:

• Experience in the Financial Service Industry
• Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDFS, XRS using public cloud
• Engineering Degree in Computer Science
• Prior experience in a support/maintenance heavy development role