Senior Key Account Manager

Xylem; Brecksville (OH); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Tuition reimbursement

Paid parental leave

Job summary

Xylem is seeking a Senior Key Accounts Manager to lead the key accounts team, grow revenue, and expand into new markets. You will recruit, train, and guide the team, while driving strategic account plans and maintaining high customer satisfaction.

The role requires deep water industry knowledge, strong leadership, and proven ability to manage high-revenue accounts. Travel up to 50% may be required.

Qualifications

• Bachelor's degree in Business, Economics, Finance, or related field.
• Minimum of 5 years of progressive experience in account management or sales.
• Demonstrated success managing key accounts with annual revenue > $1M.
• Strong business acumen to develop strategic account plans and growth.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to lead planning, scheduling, and budgeting activities.

Responsibilities

• Build and maintain trusted relationships with strategic clients as a main point of contact.
• Partner with cross-functional teams to align account strategies with client needs.
• Provide strategic insights to enhance client programs and performance.
• Monitor team and account performance; guide and support as needed.
• Prepare and deliver updates, reports, and key insights to leadership.
• Operate effectively in a fast-paced environment with changing priorities.
• Identify challenges and implement solutions to drive results.
• Foster collaboration across teams to ensure successful execution.

Skills

Strategic thinking

Excellent communication

Relationship building

Education

Bachelor's degree in Business/ Economics/ Finance

Tools

Microsoft Office Suite

CRM platforms

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Summary

The Senior Key Accounts Manager is responsible for leading the key accounts team to achieve long-term goals and expand into new markets. They develop and implement key account management strategies, manage client relationships, and ensure the successful execution of key account management initiatives. The Manager also oversees the recruitment, training, and performance of the key accounts team, and provides strategic guidance to achieve account management targets. This role requires excellent communication abilities, and a deep understanding of the water industry and key account management processes.

Responsibilities

• Build and maintain trusted relationships with strategic clients, serving as a key point of contact and ensuring a high level of customer satisfaction.
• Partner with cross-functional teams to develop and align account strategies that support client needs and organizational objectives.
• Provide strategic insights and recommendations to enhance client programs and improve overall performance.
• Monitor team and account performance, provide guidance and support as needed, and ensure alignment with business goals.
• Prepare and deliver regular updates, performance reports, and key insights to internal stakeholders and leadership.
• Operate effectively in a fast-paced, evolving environment, adapting quickly to changing priorities and business needs.
• Proactively identify challenges, resolve issues, and implement effective solutions to drive results.
• Foster collaboration across teams and functions to ensure successful execution and continuous improvement.

High Impact Behaviors

• Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Qualifications

• Bachelor’s degree in Business, Economics, Finance, or a related field required; advanced degree preferred.
• Minimum of 5 years of progressive experience in account management, sales, business development, or a related field.
• Demonstrated success managing key accounts with annual revenue responsibility exceeding $1 million .
• Strong business acumen with the ability to develop strategic account plans, identify growth opportunities, and drive profitable results.
• Proficiency in Microsoft Office Suite and CRM platforms .
• Proven ability to lead planning and scheduling activities, establish priorities, define milestones, and execute against strategic objectives.
• Experience managing budgets, allocating resources effectively, and monitoring financial performance to achieve business goals.
• Excellent communication, relationship-building, and organization skills.
• Valid driver’s license required.
• Ability and willingness to travel up to 50%.

Salary and Benefits

• The estimated salary range for this position is $120,000 to $145,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement

Why Join Us

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you’ll not only contribute to solving water issues