Senior Janitorial Operations Manager (Raleigh)

Supreme Maintenance Organization; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Supreme Maintenance Organization in Raleigh seeks a Senior Janitorial Operations Manager to lead service delivery for assigned accounts, ensuring quality, cost control, and customer satisfaction. The role oversees Account, Area, and Assistant Managers, directing staffing, training, and performance reporting.

Responsibilities include staffing coordination, training, evaluating performance, managing budgets, and maintaining safety and equipment standards while building strong client relationships.

Qualifications

• Five years of janitorial management experience at a similar-sized account.
• Ability to lead and motivate teams, schedule labor, manage labor costs and inspect quality.
• Excellent customer relations and strong organizational, oral and written communication skills.
• Ability to read service specifications, maintain records and prepare basic reports.
• Experience with Microsoft Word and creating Excel reports.
• A valid driver's license is required when driving is part of the job.

Responsibilities

• Coordinate with HR to submit Open Position Requests and ensure vacancies are filled promptly.
• Direct and reallocate personnel to maintain coverage during staffing shortages and meet special requirements.
• Ensure new cleaning personnel receive training and ongoing evaluation to sustain high performance.
• Evaluate performance, document concerns, and recommend disciplinary action, promotion, or evaluations.
• Develop and maintain positive team member relations and support incentive programs.
• Maintain Daily Checklists and Operations Inspections to verify quality and retention.
• Prepare monthly KPI reports and participate in Monthly Mission Critical Review Meetings.

Skills

Janitorial management

Team leadership

Labor scheduling

Quality inspection

Customer relations

Communication

Read service specs

MS Word

Excel reporting

Driver's license

Job description

Senior Janitorial Operations Manager (Raleigh)(SMO)

SMO is seeking passionate Team Members to assist and support our customers in maintaining a high level of cleanliness in their facilities. If you desire a consistent, stable and secure job that provides meaningful work while building meaningful relationships, SMO is your new home!

SMO was founded in Greensboro, North Carolina in 1989 and is recognized throughout the Southeast as a janitorial service industry leader.

Job Skills / Requirements

Position Summary

:

The Senior Account Manager manages service delivery for assigned account to achieve direct cost budgets, quality standards, customer and team member satisfaction, and retention goals. This position leads Account, Area, and Assistant Managers and oversees staffing, timekeeping, quality, training, labor and supply costs, equipment, projects, work orders, safety, customer relationships, and performance reporting.

Responsibilities :

1. Coordinate with the Human Resources Manager to submit Open Position Requests and ensure vacancies are filled promptly.

2. Direct and reallocate personnel as needed to maintain coverage during staffing shortages and meet special requirements.

3. Ensure new cleaning personnel receive appropriate training and follow-up; maintain ongoing evaluation and training to sustain high performance and develop promotable employees.

4. Evaluate performance, document concerns, and recommend disciplinary action, termination, promotion, and performance evaluations.

5. Develop and maintain positive team member relations and support team member incentive programs.

Quality & Customer Service:

1. Ensure Daily Checklists and Operations Inspections are completed on schedule.

2. Inspect assigned account regularly to verify work meets company and customer quality standards and supports account retention.

3. Maintain regular customer contact, build effective relationships, and respond promptly to concerns.

4. Resolve routine complaints and day-to-day service issues, and ensure assigned work orders are completed and followed up.

Operations, Safety & Cost Control:

1. Ensure accurate timekeeping for assigned account and make daily corrections as required.

2. Review and control labor and supply costs to meet budgetary goals.

3. Develop and maintain planned project and work schedules, and communicate schedules to customers.

4. Manage and direct project work and additional services at assigned account.

5. Requisition and maintain accountability for equipment, supplies, and keys; ensure equipment is inventoried, tagged, and maintained according to schedule.

6. Maintain the Hazard Communication Program and fulfill other safety responsibilities at assigned account.

Reporting & Management:

1. Prepare monthly KPI reports and participate in Monthly Mission Critical Review Meetings.

2. Perform other duties as assigned by the District Manager or COO.

MINIMUM QUALIFICATIONS:

• Five years of previous janitorial management experience at a similar-sized account is required.
• Demonstrated ability to lead and motivate teams, schedule labor, manage labor costs, and inspect quality.
• Excellent customer relations skills.
• Strong organizational, oral and written communication, problem-solving, and interpersonal skills.
• Ability to read service specifications, maintain records, prepare basic reports, and use math skills to monitor labor and supplies.
• Experience with Microsoft Word and creating Excel reports.
• A valid driver's license is required when driving is part of the job.

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan