Senior Janitorial Manager

ServiceNet; Northampton (MA); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

ServiceNet is seeking a hands-on Janitorial Manager to lead custodial teams across multiple facilities in the Northampton area. This role focuses on safety, cleanliness, and providing exceptional service to clients and staff.

The position requires a minimum of 3 years in custodial roles with at least 1 year in supervision, plus strong leadership and communication skills. Competitive salary with benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and a clean Motor Vehicle Record.
• Minimum 3 years custodial or facilities experience, including at least 1 year in a supervisory role.
• Strong knowledge of cleaning methods, equipment, and safety standards.
• Excellent time management, communication, and organizational skills.
• Comfortable using Microsoft Office and basic office software.
• Flexibility to work occasional weekends as needed.

Responsibilities

• Lead custodial staff: hire, train, schedule and evaluate performance.
• Provide mentorship and support to maintain motivated, effective teams.
• Oversee daily tasks and ensure cleanliness and sanitation standards.
• Foster open communication, address feedback and resolve issues.
• Deliver responsive service by handling special cleaning requests promptly.
• Manage daily operations across buildings and conduct inspections.
• Design and implement efficient cleaning schedules and procedures.
• Identify and report maintenance needs as they arise.
• Track spending and manage supply inventory.
• Order and maintain supplies and equipment, monitor usage to control costs.
• Ensure compliance with health and safety regulations.
• Train staff on chemical and equipment safety.

Skills

Team leadership

Communication

Time management

Organizational skills

MS Office

Safety awareness

Cleaning knowledge

Flexibility for weekends

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Janitorial Manager

Location: Various ServiceNet Buildings

Schedule: Monday-Friday, 4p-12a

Salary Range: $45,000-$50,000 annually

ServiceNet is seeking a Working (Hands-On) Manager to lead our custodial team in maintaining safe, clean, and welcoming environments across our facilities. This is a hands-on leadership opportunity for someone who thrives on ensuring high standards and supporting a team that plays a critical role in the wellbeing of our clients and staff.

Key Responsibilities

Team Leadership & Supervision

• Hire, train, schedule, and evaluate custodial staff.
• Provide ongoing mentorship and support to ensure a motivated and effective team.
• Assign daily responsibilities and oversee task completion in line with cleanliness and sanitation standards.
• Foster open communication with staff, respond to feedback, and resolve performance issues.
• Deliver responsive customer service by addressing special cleaning requests promptly.

Operational Oversight

• Manage, supervise and perform daily janitorial operations across designated buildings.
• Conduct regular inspections to ensure cleanliness and safety across all areas.
• Design and implement efficient cleaning schedules and procedures.
• Identify and report maintenance needs as they arise.

Inventory & Resource Management

• Track spending and manage custodial supply inventory.
• Order and maintain supplies and equipment, ensuring proper storage and usage.
• Monitor product usage to minimize waste and control costs.

Health & Safety Compliance

• Ensure compliance with health and safety regulations.
• Train staff on proper chemical and equipment use, ensuring a safe working environment.
• Immediately address any safety hazards or concerns.

Qualifications

• High school diploma or equivalent (certifications in facilities management a plus).
• Valid driver’s license and a clean Motor Vehicle Record.
• Minimum 3 years custodial or facilities experience, including at least 1 year in a supervisory role.
• Strong knowledge of cleaning methods, equipment, and safety standards.
• Excellent time management, communication, and organizational skills.
• Comfortable using Microsoft Office and basic office software.
• Flexibility to work occasional weekends as needed.

Physical Requirements

• Lift and move up to 50 lbs.
• Stand, walk, and bend for extended periods.
• Operate cleaning equipment and perform physically demanding tasks.

Benefits

• Generous PTO (time-off) package.
• Comprehensive health and dental insurance plans.
• Life insurance and long‑term disability insurance.
• 403(b) retirement plan.
• Tuition remission for eligible classes.
• Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
• Opportunities for career development and advancement.
• And much more

ServiceNet is a compassionate non‑profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

#CareWithCompassion