Senior Janitorial Account Manager – Multi-Site

ABM Industries; Abilene (TX); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Bonus program eligibility

Comprehensive benefits

Job summary

ABM Industries is seeking an Account Manager to oversee janitorial operations and client relationships within an assigned portfolio. You will ensure service excellence, contract compliance, safety, and financial results while acting as the primary liaison between clients and operations teams.

The role requires strong leadership, the ability to travel between locations, and hands-on oversight of staffing, budgeting, quality inspections, and performance metrics to drive customer satisfaction.

Qualifications

• High school diploma or GED required.
• 5+ years of management experience in janitorial or related operations.
• Proven experience managing client relationships and service delivery.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite and business management systems.
• Valid driver's license and ability to travel between customer locations.

Responsibilities

• Manage day-to-day janitorial operations for assigned customer accounts.
• Develop and maintain strong client relationships through regular communication and site visits.
• Ensure all services are delivered according to contract specifications, company standards, and customer expectations.
• Conduct routine quality inspections and implement corrective actions as necessary.
• Monitor account performance, customer satisfaction, and service metrics.
• Recruit, hire, train, develop, and retain janitorial team members and supervisors.
• Manage employee scheduling, staffing levels, attendance, and labor utilization.
• Ensure compliance with all company policies, client requirements, and safety regulations.
• Investigate and resolve customer concerns, complaints, and service issues in a timely manner.
• Oversee inventory management for cleaning supplies, equipment, and consumable products.
• Manage operating budgets, labor costs, and account profitability.
• Review payroll, labor hours, and operational reports for accuracy and efficiency.
• Identify opportunities for service enhancements, contract growth, and additional revenue.
• Coordinate special projects, floor care services, seasonal work, and emergency response activities.
• Maintain accurate operational records and prepare management reports as required.

Skills

Client relationships

Leadership

Problem solving

MS Office

Driver's license

Travel required

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Business management systems

Job description

ABM Industries is seeking an Account Manager to oversee janitorial operations and client relationships within an assigned portfolio. You will ensure service excellence, contract compliance, safety, and financial results while acting as the primary liaison between clients and operations teams.

The role requires strong leadership, the ability to travel between locations, and hands-on oversight of staffing, budgeting, quality inspections, and performance metrics to drive customer satisfaction.