Sports & Entertainment Janitorial Project Lead

ABM Industries; Charlotte (NC); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM Industries is seeking an Onsite Janitorial Project Manager for the Sports & Entertainment sector to drive operational and financial success on a critical contract. You will lead a diverse team, engage with clients regularly, ensure service quality aligned with contracts and budget, and promote profitability and customer retention.

The role requires strong communication, organizational skills, and financial accountability, with autonomy to plan activities and escalate issues to management as

Qualifications

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.
• Business savvy and financial accountability, including understanding of profit/loss statements.

Responsibilities

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met.
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change in service and plan for future customer needs.
• Provide customers with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

Skills

Customer service

Organization

Detail oriented

Problem solving

Flexibility

Communication

Financial accountability

Tools

MS Office

Smart phones

Internet

Job description

ABM Industries is seeking an Onsite Janitorial Project Manager for the Sports & Entertainment sector to drive operational and financial success on a critical contract. You will lead a diverse team, engage with clients regularly, ensure service quality aligned with contracts and budget, and promote profitability and customer retention.

The role requires strong communication, organizational skills, and financial accountability, with autonomy to plan activities and escalate issues to management as