Senior ITSM Leader - Service Management & Delivery

New York University; New York (NY); On-site; USD 130,000 - 150,000; Full time

Job summary

New York University is seeking an IT Service Management Senior Manager in New York, responsible for optimizing IT service management processes. Must have a Bachelor's Degree in Information Technology and 5+ years of experience in service management. The ideal candidate will have strong communication and leadership abilities, along with a fluency in utilizing ServiceNow.

The position offers an annual salary range of $130,000 to $150,000. NYU promotes a commitment to diversity and equal opportunity for all applicants.

Qualifications

• 5+ years of experience in IT service management.
• Proven experience with ITIL best practices.
• Strong technical background in IT infrastructure.

Responsibilities

• Establish and optimize IT service management processes.
• Serve as a subject matter expert for internal teams.
• Manage existing ITSM processes for service delivery.

Skills

ServiceNow expertise

Excellent communication skills

Leadership skills

Analytical problem-solving

Proficiency in ITSM tools

Education

Bachelor's Degree in Information Technology or related field

Tools

ITSM Software

ServiceNow

Job description

New York University is seeking an IT Service Management Senior Manager in New York, responsible for optimizing IT service management processes. Must have a Bachelor's Degree in Information Technology and 5+ years of experience in service management. The ideal candidate will have strong communication and leadership abilities, along with a fluency in utilizing ServiceNow.

The position offers an annual salary range of $130,000 to $150,000. NYU promotes a commitment to diversity and equal opportunity for all applicants.