Senior ITIL 4 Business Analyst Remote Service Modernization

Motus Recruiting and Staffing, Inc.; Portland (OR); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Employee benefits

Renewable contract

Job summary

A leading recruiting and staffing firm is seeking a Senior Technical Business Analyst in Portland, Oregon. In this remote role, the analyst will focus on guiding IT teams in IT service delivery transformation, especially in defining services according to ITIL 4 best practices. Responsibilities include strategic planning, conducting change impact analyses, and facilitating workshops. Candidates need 8+ years of relevant experience and ITIL 4 certifications. This is a one-year renewable contract with benefits.

Qualifications

• Minimum of 5 years in IT service management or process re-engineering.
• 8+ years of experience required with relevant degree.
• Expertise in ITIL 4 framework.

Responsibilities

• Lead strategic planning for the Service Delivery Modernization initiative.
• Advise leadership on team readiness and potential challenges.
• Conduct change impact analyses.

Skills

ITIL 4 expertise

Technical writing

Collaborative consensus-building

Change management

Education

Bachelor’s or associate’s degree in IT, business systems, or related field

Job description

A leading recruiting and staffing firm is seeking a Senior Technical Business Analyst in Portland, Oregon. In this remote role, the analyst will focus on guiding IT teams in IT service delivery transformation, especially in defining services according to ITIL 4 best practices. Responsibilities include strategic planning, conducting change impact analyses, and facilitating workshops. Candidates need 8+ years of relevant experience and ITIL 4 certifications. This is a one-year renewable contract with benefits.