Senior IT Vendor Management Specialist

Presbyterian Healthcare Services; Albuquerque (NM); On-site; Full time

Job summary

Join Presbyterian Healthcare Services as a Senior IT Vendor Management Specialist, where you'll manage vendor relationships and ensure high-quality service delivery in a dynamic IT environment. This role requires strong negotiation and analytical skills, along with a minimum of five years of relevant experience. With comprehensive benefits, you'll be part of a collaborative team dedicated to improving community health.

Benefits

Medical benefits

Paid time off

Retirement plans

Wellness programs

Comprehensive benefits package

Qualifications

• Minimum 5 years of experience in vendor management, procurement, or service delivery.
• Strong understanding of IT services and industry best practices.
• Detail-oriented with strong analytical skills.

Responsibilities

• Oversee vendor relationships and ensure service level compliance.
• Monitor vendor performance and ensure high quality service.
• Manage vendor contracts and optimize costs associated with vendor relationships.

Skills

Negotiation

Communication

Analytical skills

Problem-solving

Relationship building

Education

Bachelor's degree in IT or related field

Master's degree or ITIL/PMP certifications

Tools

ServiceNow

Job description

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Presbyterian Healthcare Services provided pay range

This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.08/hr - $61.19/hr

Overview

Now hiring a Senior IT Vendor Management Specialist!

Presbyterian healthcare is hiring a Senior IT Vendor Management Specialist. We are seeking a highly skilled and experienced Sr. IT Vendor Management Specialist to join our dynamic IT Managed Service Provider team. The role will be responsible for overseeing and managing relationships with our vendors and managed service providers, ensuring that we obtain the highest quality services and value to our customers. This role is crucial in maintaining our high standards of service delivery and customer satisfaction.

How You Belong Matters Here.

We value our employees' differences and find strength in the diversity of our team and community.

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

Why Join Us

• Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
  
  

Prefer Qualifications

• Knowledge of ITSM/ITIL and ServiceNow a plus
  
  

Qualifications

• Bachelors degree in IT, or a related field. A Masters degree or relevant certifications (e.g., ITIL, ITSM Integrated Systems, Contract Management, PMP) are a plus.
• Experience: Minimum of 5 years of experience in vendor management, procurement, service delivery or a related role within the IT industry. Prior experience overseeing a high-value enterprise MSP engagement, including oversight of service delivery.
• Skills: Ability to build and maintain positive relationships with vendors and internal stakeholders. Excellent negotiation and communication skills. Strong analytical and problem-solving abilities. Proficiency in contract and financial management. Ability to work effectively in a fast-paced, dynamic environment as an individual or in a group setting Strong understanding of IT services and industry best practices. Detail-oriented with a high level of accuracy. Adaptable and open to change, with a willingness to learn and grow.
  
  

Responsibilities

• Vendor Relationship Management: Establish and maintain strong relationships with key, large-scale vendors and managed service providers under a high-value enterprise contract. Act as primary point of contact, engaging in negotiating contracts and ensuring service level compliance.
• Performance Monitoring: Ongoing evaluation of vendor performance, ensuring high-quality service levels, timely issue resolution, and continuous improvement in support of business objectives.
• Contract Management: Creation, execution, and renewal of vendor contracts, ensuring alignment with company goals and regulatory requirements.
• Finance Optimization: Continuously seek opportunities to optimize costs without compromising on quality, negotiating favorable terms and implementing cost-saving measures.
• Risk Management: Identify and mitigate potential risks associated with vendor relationships, ensuring business continuity and compliance with industry standards and internal security controls
• Collaboration: Work closely with internal teams, other vendors, and business stakeholders to align service delivery with business strategies and operations.
• Research and Reporting: Provide regular reports and updates to senior management on vendor performance, cost savings, and any issues or concerns that may arise. Stay informed about industry trends and best practices in vendor management.
• Vendor Business Reviews: Participate and Facilitate regular service delivery reviews with vendors to discuss performance, financials, address issues, and explore opportunities for improvement.
  
  

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this position is up to

USD $61.19/Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst and Information Technology

• Industries

  Hospitals and Health Care

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