Senior IT Technician - Level II or Level III - Experience Required

Mazteck; Ramsey (NJ); On-site; USD 55,000 - 85,000; Full time

Job summary

Join a dynamic IT team as a Senior IT Technician, where you will leverage your extensive experience in IT support and network management. This role involves maintaining server infrastructures, providing top-notch customer service, and ensuring security for clients. You will thrive in a fast-paced environment, working directly with customers on complex issues while leading junior technicians. This established IT services firm offers a collaborative atmosphere and values punctuality, teamwork, and a service-oriented approach. If you're ready to make a significant impact in the IT field, this opportunity is for you!

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Qualifications

• 4+ years of hands-on experience in IT Support required.
• Experience with Windows Servers, VMWare, and network infrastructure maintenance.

Responsibilities

• Maintain and operate client’s server infrastructures and provide support.
• Document and update service tickets accurately and timely.

Skills

IT Support

Desktop Support

Network Support

Windows Server Management (2019/2022)

VMWare

Hyper-V

Firewalls

VLANs

Network Infrastructure Maintenance

Leadership

Job description

Senior IT Technician - Level II or Level III - Experience Required

This range is provided by Mazteck. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $85,000.00/yr

*Must be willing to commute to RAMSEY NJ every day. NO REMOTE WORK*

Mazteck IT is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field and have network administrator experience. Possess the ability to learn new technologies and work in a team environment. Primary duties are to work directly with customers on higher-level tickets and improve the overall security for Mazteck clients. Must have a customer-friendly attitude, good written/oral communication skills, and the ability to multitask in this fast-paced, customer-driven environment. Must be hardworking, customer-oriented, and possess a clean driving record.

Responsibilities

• Maintain technical knowledge and competency in all desktop-related technologies.
• Maintain and operate client’s server infrastructures, including but not limited to patch installations, critical security updates, and backup maintenance.
• Installation of monthly patches and critical security updates.
• Maintaining proper backup and disaster recovery solutions for clients.
• Provide support via communication by phone, remote assist, and on-site as required.
• Communicate and assist clients by phone, remote access, and email regarding service tickets.
• Timely and accurately document and update service tickets with all relevant details to properly log work done and follow-up work if needed.

Qualifications and Skills

• 4+ years of hands-on experience in IT Support
• Desktop Support/Network Support
• Experience with Managing Windows Servers 2019 and 2022
• Experience with VMWare and Hyper-V
• Experience with Firewalls and VLANs
• Experience with maintaining network infrastructure.
• Experience in assisting and leading junior and mid-level technicians.

Good Working Habits

• Punctuality
• Follow-up on any task through completion and verification.
• Ability to properly document events & incidents as required (whether it was service tickets, email to clients, reporting to management, etc.)
• Team player – work well with others.
• Service-oriented personality – someone who can focus on providing satisfaction and making themselves available to clients, and doing so with a smile and positive attitude, “seeing it through” even when facing frustration and confrontational attitudes by clients.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule

• 8 hour shift
• Monday to Friday

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting