Senior IT Technician in LA Area

Cascade Technology Services; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and rapidly-growing managed service provider as a Senior IT Technician. This role is perfect for those who excel in customer service and technical support, working directly with VIP clients to solve diverse challenges. You will have the opportunity to engage in cutting-edge projects while enjoying an above-market compensation package. With a focus on career advancement and skill development, this position offers flexibility, generous benefits, and a commitment to diversity and inclusion. If you are passionate about technology and dedicated to providing exceptional service, we want to hear from you!

Benefits

95% Medical/Dental/Vision Coverage

401k with Employer Match

$125 Monthly Technology Reimbursement

$150 Monthly Meal Stipend

$100 Healthy Living Expense Program

Generous PTO and Sick Leave

Flexible Working Hours

Regular Work from Home

Learning and Training Reimbursement

Bonuses for Technical Certifications

Qualifications

• 7+ years of help desk experience with evidence of growth.
• Experience supporting Mac OS workstations and networking knowledge.

Responsibilities

• Provide technical support to VIP clients via phone, email, and in-person.
• Work on high-end technical improvement projects for client VIPs.

Skills

Customer Service Skills

Mac OS Support

Networking Knowledge

Technical Communication

Ticketing System Organization

Problem Solving

Bash/PowerShell Scripting

Tools

Jamf Pro

MDM Platforms

Audio/Video Systems (Creston, Savant)

Job description

Senior IT Technician at High-Growth IT Startup

Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry.

About the role:

We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in Los Angeles and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply.

We are looking for someone with:

• Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution.
• Demonstrable experience supporting Mac OS workstations. (PC experience is a plus)
• A passion for developing hard and soft skills and career advancement.
• Ownership and leadership character traits.
• Ticketing system organization and upkeep experience.
• The ability to be receptive and action-oriented in response to constructive feedback.
• A calm and focused demeanor in high-pressure situations.
• Strong professional and technical communication skills (both written and verbal).
• At least 7 years of help desk experience with evidence of growth
• At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues).
• Experience with Jamf Pro or other MDM platforms.
• Optional experience supporting audio/video systems (Creston, Savant, etc.)
• Basic understanding of bash and/or Power-shell scripting is a plus.

Some responsibilities include:

• Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges.
• Providing technical support by phone, email, chat, and (as needed) in person.
• Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs.
• Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work.
• Being able to work with a team to solve difficult problems.
• Creating and maintaining technical documentation.

Compensation, benefits, and perks:

• Above-market base salary for excellent technical and communication skills.
• 95% coverage for medical/dental/vision premiums and more.
• 401k with employer match.
• $125 monthly technology reimbursement.
• $150 monthly meal stipend.
• $100 healthy living expense program.
• Generous reimbursement and bonuses for learning and training, including technical certifications.
• Flexible working hours.
• Regular work from home.
• Generous PTO, sick and family leave policies.

At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.