Senior IT Technician, Executive Support

Hologic, Inc.; Marlborough (MA); On-site; USD 94,000 - 147,000; Full time

Job summary

Hologic, Inc. in Marlborough, MA is seeking a Senior IT Technician, Executive Support to provide white-glove technology support for the CEO, ELT, and designated executive stakeholders.

This onsite role partners with IT and security to ensure secure, reliable technology services. You will own escalations, assist with high-profile meetings and events, mentor teammates, and coordinate with infrastructure and vendors to deliver seamless digital experiences across Microsoft 365, AV, and collaboration

Qualifications

• 7+ years in enterprise IT support or User Services.
• 3+ years supporting executives or VIPs.
• Expert-level troubleshooting for Windows, M365, and collaboration tools.
• Experience with conference room and AV in executive settings.
• Strong communication and ability to work under pressure.

Responsibilities

• Provide white-glove support for C-suite and VIP users.
• Serve as primary technical contact for executive tech needs with onsite/remote support.
• Support executive meetings and leadership events.
• Lead complex incident resolution and perform root-cause analysis.
• Collaborate with Infrastructure, Security, and vendor teams to ensure reliable tech services.

Skills

Executive IT support

VIP/board-level support

Windows & M365 troubleshooting

Audiovisual systems support

Customer service excellence

Incident management

Leadership & mentoring

Tools

ServiceNow

Citrix

VDI

Intune

Autopilot

MFA/SSO

Job description

The Senior IT Technician, Executive Support serves as the highest-level individual contributor within the User Services organization, providing white-glove technology support to the CEO, Executive Leadership Team (ELT), Executive Assistants, and other designated executive stakeholders.

This role is responsible for delivering an exceptional technology experience through advanced technical expertise, outstanding customer service, and proactive support across modern workplace technologies. Acting as the senior escalation point for User Services, this individual owns complex executive-impacting incidents, supports high-profile meetings and events, mentors team members, and partners with infrastructure, engineering, security, and business teams to ensure reliable, secure, and efficient technology services.

This is a fully onsite role in Marlborough, MA.

Key Responsibilities

• Provide white-glove support for executive leadership, executive assistants, and other designated VIP users.
• Serve as the primary technical contact for executive technology needs, delivering responsive onsite, remote, after-hours, and weekend support as required.
• Support executive meetings, board meetings, town halls, leadership events, and other business-critical activities.
• Travel as needed to support executive users and key business initiatives.
• Act as the highest level of escalation within User Services for complex hardware, software, mobility, networking, collaboration, and access-related issues.
• Lead troubleshooting and resolution efforts for executive-impacting incidents and drive root cause analysis for recurring issues.
• Coordinate with Infrastructure, Engineering, Security, Networking, Telecommunications, and third-party vendors to resolve issues quickly and effectively.
• Support and troubleshoot enterprise technologies including:
  • Microsoft 365, Teams, Exchange Online, Outlook, OneDrive, SharePoint, Intune, Autopilot, Entra ID, and Microsoft Copilot
  • Windows 10/11 devices, laptops, desktops, peripherals, and mobile devices
  • Apple technologies including macOS, iPhone, iPad, and Apple Business Manager
  • Microsoft Teams Rooms, Neat, Crestron, Poly, Zoom, and other enterprise collaboration platforms
  • Citrix, VDI, VPN, MFA, SSO, Conditional Access, endpoint security, and remote access solutions
• Manage incidents and service requests through ServiceNow while maintaining accurate documentation, knowledge articles, and support standards.
• Mentor and coach User Services technicians, provide technical leadership during escalations, and promote service excellence across the team.
• Participate in workstation refreshes, technology implementations, process improvements, and strategic User Services initiatives as business needs evolve.

Required Qualifications

• 7+ years of enterprise IT support, desktop engineering, endpoint management, or User Services experience.
• 3+ years supporting executives, VIP users, senior leadership, or board-level stakeholders.
• Expert-level troubleshooting skills across Windows endpoints, Microsoft 365, collaboration technologies, mobility platforms, and enterprise applications.
• Experience supporting conference room and audiovisual technologies in executive environments.
• Strong understanding of identity, access, authentication, networking, and security concepts.
• Exceptional customer service, communication, and interpersonal skills.
• Demonstrated ability to operate independently, manage competing priorities, and remain calm under pressure in high-visibility situations.
• Proven ability to build trusted relationships with executives and business leaders.

Preferred Qualifications

• Experience with Microsoft Intune, Windows Autopilot, and modern endpoint management platforms.
• Experience supporting Teams Rooms, Neat, Crestron, and enterprise collaboration technologies.
• Experience supporting macOS, Apple Business Manager, and mobile device management platforms.
• Experience with Citrix, VDI, endpoint security, identity management, and Zero Trust security principles.
• Experience working within regulated or enterprise-scale environments.
• Industry certifications such as Microsoft 365, Microsoft Endpoint Administrator, ITIL, CompTIA A+/Network+/Security+, or Apple Device Support certifications.

The annualized base salary range for this role is $94,300 to $147,400 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.

Why Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.