Senior IT Technician

Butler America Aerospace L.L.C.; Fort Wayne (IN); On-site; USD 64,000 - 75,000; Full time

Benefits offered by this job

401K

medical

dental

vision

sick time

Job summary

Butler America Aerospace, LLC. seeks a versatile Senior IT Technician to maintain desktops, servers, networks, and manufacturing tools in a fast-paced industrial setting in Fort Wayne, IN.

The role spans end-user and server support, network troubleshooting, printer repairs, SCIF PC work, and office buildouts. The ideal candidate has 2–5 years of IT support experience in industrial environments, a Bachelor's in IT/CS (or equivalent) and relevant certifications.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field or equivalent hands-on experience + certifications
• 2-5 years IT support experience in manufacturing/industrial environments
• Strong knowledge of LAN/WAN, VPN, Wi-Fi, printers, and shop-floor hardware

Responsibilities

• Own the full PCaaS lifecycle: deployment, new-hire setups, hardware refreshes, decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, SCIF PCs)
• Manage printer support, peripherals, ordering/stockpiling, and e-waste disposal
• Support conference rooms, AV setups, and ad-hoc meeting tech needs
• Assist with real estate moves and facility wiring, cabling, and closet setups
• Troubleshoot manufacturing and engineering tools, shop-floor terminals, and peripherals
• Perform patching, storage management, and data protection tasks
• Handle network operations: VPN, WAN/LAN, Wi-Fi, switches; manage data closets

Skills

PCaaS lifecycle

Networking

Printers & shop-floor hardware

Storage & backup

Security tools & compliance

Ticketing & SLA management

Customer service

Multitasking

Education

Bachelor's degree in IT/CS

Tools

SCIF PC support

Job description

Senior Technician

Location: Fort Wayne, IN

Job ID: #72913

Pay Range: $31-36

Job Summary:

We are looking for a versatile, hands-on Senior IT Technician who thrives in a "jack of all trades" environment. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting. This is not a narrow role - you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts.

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
• Perform patching, basic administration, storage management, and data protection tasks
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
• Participate in data closet management, cable management, and physical infrastructure upkeep
• Support disaster recovery tasks, backup verification, and basic business continuity activities
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Qualifications and Skills:

Education:

• Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Experience:

• 2-5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment

Technical Skills:

• Desktop / laptop / imaging / PCaaS lifecycle
• Networking (switches, WAPs, VPN, Wi-Fi troubleshooting)
• Printers, peripherals, and shop-floor hardware
• Basic storage, backup, and disaster recovery concepts
• Security tools, data spill remediation, and compliance requirements
• Ticketing systems, SLA/CSAT tracking, and backlog management

Soft Skills:

• Strong customer service mindset and ability to explain technical issues to non-technical users
• Excellent prioritization and multitasking in a high-pressure production environment
• Resourceful "figure it out" attitude - you enjoy variety and learning new systems quickly
• Team player who can mentor others and escalte intelligently as needed

Other Requirements:

• Valid driver's license and reliable transportation
• Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
• Willingness to participate in on-call rotation and occasional after-hours/weekend work
• Must pass background check and drug screening

Benefits provided:

• 401K
• medical
• dental
• vision
• sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail]. #ZR