Senior IT Technical Program Manager

Symbotic; Wilmington (MA); On-site; USD 150,000 - 207,000; Full time

Job summary

Symbotic, a leader in AI-powered warehouse automation, is seeking a Senior IT Technical Program Manager in Massachusetts to steer large-scale IT initiatives across infrastructure, applications, security, and data.

You will partner with cross‑functional leaders to plan, execute, and deliver critical technology programs, ensure alignment and flawless delivery, and manage risks, dependencies, and exec updates.

Qualifications

• Minimum 8 years of experience delivering complex IT or technology programs.
• Minimum 5 years in a Technical Program or Senior Program Management role.
• Experience leading enterprise‑scale IT programs spanning infrastructure, applications, security, data.
• Strong understanding of modern IT architectures including cloud, integrations, security, and enterprise platforms.
• Experience managing vendor‑led and globally distributed teams; excellent communication and stakeholder management.

Responsibilities

• Partner with IT leadership and vendors to ensure plans are technically sound and aligned to priorities.
• Own scope, schedule, budget, dependencies, and delivery for multiple strategic IT programs.
• Facilitate cross‑functional reviews and executive updates with clear status and decisions.
• Act as primary program lead and escalation point for roadblocks.
• Lead multi‑disciplinary teams through strategy, design, implementation, deployment, and transition.
• Coordinate delivery across internal teams and system integrators; manage risks and dependencies.

Skills

Executive communication

Leadership

Stakeholder management

Problem solving

Education

Bachelor's degree in Information Systems, Computer Science, Engineering, or related discipline

Tools

Jira

MS Project

PowerPoint

Excel

Word

Visio

Job description

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What We Need

We are seeking a highly motivated Senior IT Technical Program Manager with strong experience leading large-scale, technically complex IT programs across enterprise environments. You will partner with cross‑functional leaders across IT, security, infrastructure, applications, data, product, finance, and business functions to plan and execute critical technology initiatives.

Your primary goal will be to ensure IT programs are strategically aligned, well‑planned, and flawlessly executed, with proactive management of dependencies, risks, and delivery outcomes. This is a highly visible role, requiring regular interaction with senior leaders and executive management to drive clarity, accountability, and results across the organization.

What We Do

The Enterprise IT Infrastructure Team manages our IT infrastructure across on‑premises and cloud environments, ensuring reliable compute, network, and service operations. Our team optimizes servers, virtualization, and cloud platforms while maintaining seamless connectivity with SD‑WAN, firewalls, and VPNs. The Service Desk provides end‑user support, and IT Operations handles monitoring, incident management, backups, and system performance. We also deploy and support IT implementations at customer sites, ensuring seamless integration and ongoing technical assistance. By aligning IT solutions with business needs, we drive reliability, scalability, and innovation.

What You’ll Do

Project Leadership

• Partner with IT leadership, business owners, architecture, security, finance, and vendors to ensure program plans are technically sound, realistic, and aligned to business priorities
• Own scope, schedule, budget, dependencies, and delivery outcomes for multiple strategic IT programs
• Facilitate cross‑functional program reviews and executive updates, clearly communicating status, risks, mitigation plans, and decisions required
• Act as the primary program lead and escalation point, ensuring strong stakeholder alignment and timely resolution of roadblocks

Program Execution

• Lead multi‑disciplinary IT teams through the full program lifecycle{{:}} strategy, design, implementation, deployment, and operational transition
• Drive execution of enterprise IT initiatives, including{{:}}
  • Infrastructure and cloud platforms (hybrid / multi‑cloud)
  • Enterprise applications (ERP, CRM, HR, Finance, Supply Chain)
  • Cybersecurity, identity, compliance, and risk programs
  • Data platforms, integrations, and analytics solutions
• Coordinate delivery across internal teams and external vendors / system integrators
• Manage complex dependencies across applications, infrastructure, security, data, and business processes
• Proactively identify and mitigate technical, operational, and organizational risks
• Own cross‑program issue tracking, root‑cause analysis, and corrective action planning
• Ensure timely delivery of key program artifacts such as{{:}}
  • Program plans and roadmaps
  • Architecture and dependency documentation
  • Requirements, design, and validation documentation
  • Cutover, change management, and operational readiness plans

Champion Process & Execution Excellence

• Foster a culture of transparency, accountability, and disciplined execution across IT delivery teams
• Ensure adherence to IT governance, SDLC, change management, and security controls
• Continuously improve program management standards, tooling, and reporting to scale execution
• Drive consistent use of agile, hybrid, or waterfall delivery methods as appropriate to the program

What You’ll Need

• Minimum 8 years of experience delivering complex IT or technology programs
• Minimum 5 years in a Technical Program or Senior Program Management role
• Proven experience leading enterprise‑scale IT programs spanning multiple domains (infrastructure, applications, security, data)
• Strong understanding of modern IT architectures including cloud, integrations, security, and enterprise platforms
• Experience managing large system implementations, migrations, or transformations
• Demonstrated success working in matrixed organizations and influencing without direct authority
• Experience managing vendor‑led and globally distributed teams
• Proficiency with Jira, MS Project (or equivalent), PowerPoint, Excel, Word, and Visio
• Excellent communication, executive presence, and stakeholder management skills
• Strong problem‑solving mindset with the ability to navigate ambiguity and competing priorities
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related discipline

Our environment

• Up to 10% travel may be required
• Employees must have a valid driver’s license and ability to travel to customer or company locations as needed
• The employee is responsible for owning a credit card and managing expenses for reimbursement

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end‑to‑end, AI‑powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next‑gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $150,000.00 - $206,800.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.