Senior IT Systems & Escalations Engineer

Pacific Rim Mechanical; San Diego (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Full Benefits

Matching 401(k)

Paid Time Off

Paid Holidays

Equal Opportunity Employer

Job summary

Pacific Rim Mechanical seeks a Senior Systems Specialist to serve as the primary escalation resource between frontline support, systems administration, and IT leadership in the San Diego area. You will own complex Tier 2 and 3 incidents, mentor staff, and contribute to IT projects with minimal onboarding.

The role requires hands-on expertise with Microsoft 365, Entra ID/Active Directory, Exchange Online, Teams, Intune, Windows endpoints, and networking.

Qualifications

• 7+ years of progressive IT experience supporting users, endpoints, systems, and business applications.
• Hands-on experience with Microsoft 365, Entra ID / Active Directory, Exchange Online, Teams, Windows endpoints, and endpoint management technologies.
• Experience mentoring technical staff or serving as a senior escalation resource.
• Experience leading smaller technology projects or technical workstreams.
• Must have a valid driver’s license and be authorized to work in the United States.
• Construction, field service, or multi-location support experience is preferred.
• Relevant certifications (Microsoft, VMware, CompTIA, ITIL, security) preferred.

Responsibilities

• Serve as the primary escalation point for complex Tier 2 and Tier 3 incidents.
• Take ownership of advanced issues from diagnosis through resolution, communication, documentation, and follow-up.
• Troubleshoot Microsoft 365, Entra ID / Active Directory, Exchange Online, Teams, Intune, Windows endpoints, networking, hardware, servers, and business applications.
• Mentor frontline IT personnel through troubleshooting, ticket review, and knowledge sharing.
• Create and maintain knowledge base articles, standard operating procedures, and technical guides.
• Lead smaller IT projects and coordinate with vendors and stakeholders.

Skills

IT support

Tier 2-3 escalation

Mentoring

Microsoft 365

Active Directory

Windows endpoints

End-user training

Project leadership

Customer service

Documentation

Tools

Intune

Autopilot

VMware

Dynamics 365

Power Platform

ERP/CRM platforms

ITIL

Job description

Pacific Rim Mechanical seeks a Senior Systems Specialist to serve as the primary escalation resource between frontline support, systems administration, and IT leadership in the San Diego area. You will own complex Tier 2 and 3 incidents, mentor staff, and contribute to IT projects with minimal onboarding.

The role requires hands-on expertise with Microsoft 365, Entra ID/Active Directory, Exchange Online, Teams, Intune, Windows endpoints, and networking.