Senior IT Systems Analyst

National Grid; United States; On-site; USD 86,000 - 121,000; Full time

Benefits offered by this job

Growth programs

Annual bonus

Wellness programs

Community programs

Job summary

National Grid is seeking a Senior Business Analyst to join a dynamic IT customer organization in the US. You’ll partner with Product Owners and Scrum teams to deliver solutions for the US Contact Centers, with roles anchored in Waltham, MA and options in Syracuse, NY and Brooklyn, NY.

The position emphasizes enthusiastic, analytics-driven analysis, requirements gathering, and collaboration across business and IT to drive improvements in workflows and processes.

Qualifications

• Experience translating business needs into user stories and requirements.
• Strong analytical skills to identify patterns and gaps.
• Experience documenting processes and testing plans.
• Ability to collaborate with product owners and scrum teams.
• Experience in planning, estimating and organizing work packages (WBS).

Responsibilities

• Create user stories based on business requirements.
• Conduct full analytics to identify gaps and improve workflows.
• Document all user and technical procedures, flows and manuals.
• Develop testing strategy and UAT plans for requirements testing.

Skills

Analytical skills

Requirements gathering

Communication

Project planning

Team leadership

Stakeholder mgmt

Job description

About us

Join National Grid’s digital transformation

! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid’s business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us in this incredible journey, We need you!

We want to find a highly motivated individual keen to join a dynamic and fast paced organization going through crucial transformation. If you yearn to be innovative and contribute new ideas and play a critical part in the IT customer organization, we want to hear from you! This role is primarily located in our offices in Waltham, MA. It can also be located in Syracuse, NY, and n Brooklyn, NY.

What you’ll do

As a Senior Business Analyst, you’ll be working closely with the Product owner and scrum teams to deliver solutions to support National Grid’s US Contact Centers, including the following key responsibilities:

• Create user stories based on business requirements
• Conduct full analytics collaboratively to identify and provide solutions for gaps and workflows
• Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, process flows, operational support documentation
• Develop the testing strategy and plans through requirements testing for user acceptance

What you’ll need

• Lots of enthusiasm
• Expert level analysis skills including ability to identify patterns, potential issues and then translate those into functional and test requirements
• Expert level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities
• Ability to influence and build relationships and demonstrate team leadership skills
• Exceptional written and verbal communication skills
• Proven track record with planning, estimating and organizing effort for the WBS

It would be awesome if you had

• Experience in working in the Utility (Gas/Electric) domain within a project setting
• Functional knowledge of Contact Center process
• Proven ability to build credible and long term working relationships within IT, business teams and third-party suppliers and demonstrate influence in a team environment

What you’ll get

• Consistent growth potential through company leadership programs
• Competitive compensation package including robust benefits with a yearly bonus
• Numerous wellness programs
• A multitude of company-endorsed community programs to participate in

More Information

LI-CL1

At National Grid , we keep the lights on and homes warm. But it’s so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. But we aren’t looking for external recognition — we already what we do is vital. We’re building a clean, fair and affordable energy future.

Salary

$86,000 – $121,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation (“DOT”) covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.