Senior IT Support Technician

Amentum; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Amentum seeks a Senior IT Support Technician to deliver advanced Windows/server support for a U.S. government contract on Diego Garcia. You will perform Remedy ticketing, workstation setup, and on-call troubleshooting to ensure mission-critical operations run smoothly.

The role requires leadership experience in austere environments, security clearances, and the ability to coordinate with multinational teams under strict program guidelines.

Qualifications

• Associate’s degree in computer science or electrical engineering.
• 5+ years in a Microsoft operating environment with PC hardware install/maintenance.
• Knowledge of Windows Server, Exchange, Windows XP Pro and Office Pro, Tivoli, Remedy, UNIX/Linux.
• Strong interpersonal and leadership skills in austere, multi-national settings.
• Ability to obtain/maintain US passport and Secret clearance; travel as required.

Responsibilities

• Provide advanced Windows/server support and remedy ticketing for the program.
• Assist remote help desk with workstation hardware install, configuration, and maintenance.
• Support user applications and troubleshooting; on-call 24/7 availability.
• Ensure compliance with PWS, security requirements, and program guidelines.

Skills

Windows Server

PC hardware

Remedy ticketing

Security+ or equivalent

Leadership experience

Education

Associate's degree

Tools

BMC Remedy

UNIX/Linux

Microsoft Exchange

IBM Tivoli

Job description

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an Senior IT Support Technician to support a government contract based on the island of Diego Garcia.

PURPOSE / SCOPE

The Senior IT Support Technician is responsible for providing advanced Windows/server support and touch labor; supports remedy ticketing and troubleshooting; assists remote help desk in providing workstation/PC hardware installation, configuration and maintenance; supporting user applications and troubleshooting; and other duties as assigned all while ensuring successful performance and compliance with Performance Work Statement (PWS), Program, USG, and international requirements and guidelines. Ensures compliance with standard management practices including but not limited to monitoring, records keeping, report preparation, training, inspections, data reporting, etc. Will perform other duties as assigned.

The Senior IT Support Technician will be available for on-call support as needed 24 hours/day, 7 days/week in this role.

QUALIFICATIONS

• Associate’s degree in computer science or electrical engineering
• Five (5) years experience in a Microsoft® operating environment with field experience in personal computer (PC) hardware installation, configuration and maintenance certifications: IAT-2: Security + or GSEC or SCNP or SSCP (Senior IT Support Technician must meet requirements outlined in the DOD 8570.1M directive matrix IAT-1)
• Knowledge of Microsoft Window® Server, Microsoft® Exchange, Microsoft Window® XP Professional, Microsoft® Office Professional, IBM Tivoli, BMC Remedy, UNIX and Linux
• Strong interpersonal skills
• Three (3) years experience in a leadership role in an austere OCONUS environment with a multi-national workforce
• Must be familiar with current global, US, Program and PWS requirements
• Excellent organizational and time management skills
• Ability to obtain and maintain a US passport and driver's license throughout employment in this role
• Passport must be valid for a minimum of one (1) year or more at the time of hiring
• Ability to successfully pass the medical contract requirements and maintain compliance throughout the duration of deployment
• Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance
• Ability to obtain country-specific visas as required by the U.S. Department of State Foreign Clearance Guide

WORK ENVIRONMENT, PHYSICAL DEMANDS

• Able to stand for long periods of time such as eight (8) to ten (10) hours, bend, kneel, and reach to store/retrieve supplies
• Able to lift, carry, and push supplies and boxes up to 50 pounds
• Living and working conditions at the assignment location could be remote and uncomfortable
• May work in a typical office environment
• This position is located on Diego Garcia, British Indian Ocean Territory (BIOT), a remote overseas location supporting U.S. Government operations. Employees may work in offices, industrial warehouses, ports, airfield, and outdoor environments and may be exposed to high temperatures, humidity, inclement weather, noise, dust, and uneven terrain. Work schedules may include evenings, weekends, holidays, and extended hours based on operational requirements.

PHYSICAL REQUIREMENTS

Requirements may include prolonged sitting, standing, walking, climbing stairs, and working in both indoor and outdoor environments. Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.

OTHER RESPONSIBILITIES

• Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
• Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

This position is pending contract award.