Senior IT Support Specialist – POS & Store Networks

7-Eleven, Inc; Enon (OH); On-site; USD 28,000 - 48,000; Full time

Job summary

7-Eleven, Inc is seeking a Tier 2 Technical Support Specialist to provide advanced IT support for store leaders, franchisees, and internal teams. You will troubleshoot complex POS, payment terminals, and network issues, and contribute to knowledge bases and training.

You will mentor Tier 1 staff, participate in store tech deployments, and ensure security and compliance while handling sensitive data. This role requires 2+ years of relevant IT experience and strong communication skills.

Qualifications

• Associates degree or equivalent experience preferred.
• 2+ years of relevant work experience in IT support.
• Strong troubleshooting for POS, network, and IT infra.

Responsibilities

• Serve as escalation point for Tier 1 with complex POS, network, and IT issues.
• Perform advanced troubleshooting using remote tools, logs, and diagnostics.
• Analyze recurring incidents to identify root causes and trends.
• Configure, deploy, and troubleshoot software updates and patches.
• Collaborate with Tier 3 and resolver groups to resolve high-priority issues.
• Document troubleshooting steps and resolutions in ticketing systems.

Skills

Tier 2 support

POS tech troubleshooting

Remote desktop tools

Networking concepts

Security awareness

Effective communication

Education

Associates degree

Tools

TeamViewer

BeyondTrust

Microsoft RDP

ServiceNow

Zendesk

JIRA

Job description

7-Eleven, Inc is seeking a Tier 2 Technical Support Specialist to provide advanced IT support for store leaders, franchisees, and internal teams. You will troubleshoot complex POS, payment terminals, and network issues, and contribute to knowledge bases and training.

You will mentor Tier 1 staff, participate in store tech deployments, and ensure security and compliance while handling sensitive data. This role requires 2+ years of relevant IT experience and strong communication skills.