Senior IT Support Specialist – Desktop & Apps

Evergreen Services Group; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary package

Professional growth

Collaborative work environment

Variety of projects

Job summary

AME is a Managed Service Provider delivering reliable support and continual improvement. The IT Support Specialist II handles advanced desktop and application issues, escalations, and exceptional customer service to ensure client satisfaction.

You will administer Microsoft 365, Active Directory, and macOS with Jamf/MDM, while collaborating across teams and mentoring junior staff. A dynamic, growth-oriented workplace with diverse projects awaits.

Qualifications

• Microsoft 365 administration (Exchange Online, SharePoint, security configurations)
• Active Directory administration (user/group management, GPO troubleshooting)
• Advanced desktop/application troubleshooting (performance issues, conflicts)
• macOS troubleshooting plus basic Jamf/MDM support
• Network fundamentals (VPN, DNS/DHCP, basic diagnostics)
• Backup/recovery knowledge (file/folder restore workflows)
• Security awareness (phishing, malware response, MFA)
• Excellent customer service skills; escalate when needed
• Strong written/verbal communication; explain tech to non-tech
• Independent troubleshooting and strong ownership mindset
• Team-oriented collaboration and knowledge sharing
• Commitment to continuous learning

Responsibilities

• Resolve advanced desktop and application issues
• Take over escalated tickets from AI/automation systems
• Administer Microsoft 365 environments and permissions
• Perform Active Directory tasks and GPO troubleshooting
• Support macOS environments and basic Jamf/MDM administration
• Troubleshoot network-related issues (VPN, DNS/DHCP)
• Implement backup/recovery solutions and file restores
• Identify and respond to security issues (phishing, MFA)
• Manage software installations, deployments, and licensing
• Perform hardware diagnostics and coordinate on-site support when needed
• Document all work in the service desk system with clear notes
• Create and maintain client-specific SOPs; contribute to improvements
• Mentor Level 1 technicians through shadowing and reviews
• Collaborate with server/network/security teams for escalations
• Support client onboarding and migrations/projects

Tools

Jamf

MDM

Job description

AME is a Managed Service Provider delivering reliable support and continual improvement. The IT Support Specialist II handles advanced desktop and application issues, escalations, and exceptional customer service to ensure client satisfaction.

You will administer Microsoft 365, Active Directory, and macOS with Jamf/MDM, while collaborating across teams and mentoring junior staff. A dynamic, growth-oriented workplace with diverse projects awaits.