IT Support Technician II

Sierra Space; Louisville (KY); Presencial; USD 43.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision plans

401(k) with 150% match up to 6%

Life insurance

3 weeks paid time off

Descripción de la vacante

Sierra Space in Louisville, KY is seeking an IT Support Technician II to provide first-level technical support for computer hardware, software, and networks. You will diagnose issues, set up user accounts, and document resolutions to keep our IT environment secure and efficient.

The role emphasizes customer service, teamwork, and continuous improvement, with training across Windows, macOS, A/V devices, and ITSM tools.

Formación

• Typically 1+ years of related experience.
• Intermediate technical training in computer hardware, software, and troubleshooting.
• Intermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues.
• Strong problem-solving skills.
• Good communication skills and customer service skills.

Responsabilidades

• Provide first-level technical support to employees via phone, email or in person.
• Install, configure, and maintain computer hardware, software and peripherals.
• Set up and maintain user accounts and permissions.
• Document issues and resolutions in the ticketing system.
• Escalate complex issues to higher-level support when needed.

Conocimientos

1+ years exp

Technical training

Hardware & software

Problem solving

Communication skills

Herramientas

Windows

macOS

A/V devices

Remote support tools

ITSM tools

Descripción del empleo

Sierra Space Careers

At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth.

Sierra Space Careers

At Sierra Space, we build the missions and systems that keep our world secure in the domain above Earth. Sierra Space team members share a spirit of innovation and collaboration and a belief that we can deliver on the boldest missions in space today. Together with our customers, we aim to safeguard our nation, sustain human presence in space, and secure the freedom of operations in low Earth orbit and beyond. Our success is measured by the trust of those who rely on what we build and deliver, and our technologies keep the United States and its allies mission-ready throughout space. We are mission-driven, and together, we are an extraordinary team.

About The Role

The IT Support Technician II is responsible for providing first-level technical support to team members, ensuring the smooth operation of hardware, software, and network systems. This role is crucial in maintaining the functionality and efficiency of the IT infrastructure, delivering exceptional customer service, and supporting the overall productivity of the organization. The successful candidate will diagnose and resolve technical issues, assist with the setup and maintenance of user accounts, and participate in IT projects and initiatives. This position requires strong problem-solving skills, effective communication, and the ability to work both independently and as part of a team. In this role, you will provide first-level technical support to employees via phone, email, or in-person, ensuring timely and effective resolution of hardware, software, and network issues. You will install, configure, and maintain computer hardware, software, A/V and peripherals while assisting in the setup and maintenance of user accounts and permissions. Documenting and tracking issues and resolutions in the ticketing system will be a key responsibility, as will escalating complex issues to higher-level support or specialized teams when necessary. Additionally, you will maintain an inventory of IT equipment and software licenses, ensuring accurate records. You will provide training and support to employees on IT-related topics, helping them effectively utilize technology. Participating in IT projects and initiatives as required, you will contribute to the organization’s technological advancements. Finally, you will ensure compliance with company IT policies and procedures to maintain a secure and efficient IT environment.

About You

Our mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security. We seek individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve and empower – to join us in this critical mission. We’re looking for team members who align with our values, mission and goals – while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.

Minimum Qualifications

• Typically 1+ years of related experience.
• Intermediate technical training in computer hardware, software, and troubleshooting.
• Intermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues.
• Strong problem-solving skills.
• Good communication skills and customer service skills.

Preferred Qualifications

• Certifications: CompTIA A+.
• Experience with various operating systems (e.g., Windows, macOS) and software applications.
• Experience with A/V devices.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Familiarity with network configurations and troubleshooting.
• Experience with remote support tools and techniques.
• Knowledge of IT service management (ITSM) practices and tools.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Compensation

Pay Range

$30.87 - $42.46

Your actual base compensation will be determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity and market competitiveness.

Elevate Your Career

At Sierra Space, we are committed to your personal and professional development. We empower you to make profound and meaningful contributions and foster a vibrant culture of collaboration, where teamwork ignites breakthrough innovations. We also offer a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, and more. Sierra Space is an industry-leading space and defense technology company providing satellites, spacecraft, and enabling mission systems and components. We deliver mission-proven technologies to our customers that safeguard our nation, protect space-based assets and enable space exploration.

Application Deadline: This role will remain posted until a qualified pool of candidates is identified.

Please note: Sierra Space does not accept unsolicited resumes from contract agencies or search firms. Any unsolicited resumes submitted to our website or to Sierra Space team members not through our approved vendor list or Talent Acquisition will be considered property of Sierra Space, and we will not be obligated to pay any referral fees.

Sierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. If you need special assistance or a reasonable accommodation related to applying for employment with Sierra Space or at any stage of the recruitment process, please contact us.