Senior IT Support Analyst: Windows, AD & 365

megger; United States; On-site; USD 54,000 - 78,000; Full time

Job summary

Megger is seeking an experienced IT Support Analyst to provide hands-on technical support to users across our North American operations. Based in Dallas, TX, you will support multiple Megger locations and remote users throughout the United States, Canada, and Mexico.

The role requires strong technical fundamentals, ownership of issues, and the ability to troubleshoot independently before escalation. Candidates should know Windows, AD, and Microsoft 365 well.

Qualifications

• 2+ years of hands-on IT support experience.
• Experience providing Tier 1 and Tier 2 support in a business environment.
• Strong troubleshooting and critical-thinking skills.
• Ability to work independently as well as part of a team.
• Experience supporting users across multiple locations.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for users across the US, Canada, and Mexico.
• Remote and hands-on support across Megger's North American operations.
• Troubleshoot hardware, software, network, account, and access-related issues.
• Support Windows desktops and laptops, printers, mobile devices, and other end-user technology.
• Administer and troubleshoot Active Directory user accounts, groups, permissions, and passwords.

Skills

Windows 10/11

Active Directory

Microsoft 365

Networking fundamentals

DNS/DHCP/VLANs/Wi‑Fi/VPN

Printers & peripherals

Remote support tools

PowerShell

Endpoint security

Education

Associate degree or technical certification

Tools

Ticketing systems

Remote support tools

PowerShell

Job description

Megger is seeking an experienced IT Support Analyst to provide hands-on technical support to users across our North American operations. Based in Dallas, TX, you will support multiple Megger locations and remote users throughout the United States, Canada, and Mexico.

The role requires strong technical fundamentals, ownership of issues, and the ability to troubleshoot independently before escalation. Candidates should know Windows, AD, and Microsoft 365 well.