Senior IT Support Analyst

Mettler-Toledo International, Inc; Cheltenham (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Tuition reimbursement

Parental leave

Paid time off

Disability insurance

Domestic partner benefits

Business travel insurance

Job summary

METTLER TOLEDO AutoChem Inc. in Columbia, MD seeks a Sr IT Support Specialist to maintain IT infrastructure and facility operations for US AutoChem staff.

You will be the primary point of contact for end-user support, coordinate with Corporate IT, local management, and vendors to ensure smooth operations. You will receive and manage incidents via ServiceNow, install software and hardware, and help with asset management, space planning, and on-site events.

Qualifications

• Bachelor’s degree in computer technology, Computer Science, Information Systems Management or related field; or equivalent combination of education and experience
• Minimum five (5) years of experience in the Information Technology field
• Microsoft certifications and other relevant certifications (e.g. CompTIA Network+, Cisco CCNA) preferred
• Demonstrated ability to work with end users and IT personnel in a distributed environment with experience serving remote business locations and field personnel
• Excellent customer service, time management, problem-solving, and organizational skills
• Must have availability for after-hours and weekend support as necessary

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, telephones, conference room technology, and related equipment.
• Receive, document, track, and update incidents and service requests through the ServiceNow ticketing system.
• Escalate complex infrastructure, security, networking, server, application, or architectural issues to higher-level support teams.
• Install approved software, operating system updates, and standard hardware according to documented company standards.
• Assist with inventory tracking, asset management, equipment deployment, and equipment replacement activities.
• Support routine backup verification, equipment moves, and workstation setups.
• Oversee daily maintenance and operations of leased building.
• Monitor and manage building systems including HVAC, electrical, plumbing, and security.
• Manage vendor relationships for building repairs and other contracted services.
• Assist in space planning and office moves within the leased building, as well as preparation for on-site events (Town Halls, Large On-Site Meetings, etc.)

Skills

End-user support

ServiceNow

Remote support

Customer service

Time management

Problem solving

Organizational skills

Education

Bachelor’s degree in computer technology or related field

Tools

ServiceNow

Windows OS

Networking basics

Certifications (CompTIA Network+, CCNA)

Job description

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products. As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents.

* Our instruments increase the efficiency and effectiveness of chemists and engineers.

* Our products help develop profitable, green, and safe scientific processes.

* We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Our Opening and Your Responsibilities

As our Sr IT Support Specialist, you will play a key role in maintaining and supporting the IT infrastructure and facility operations at our Columbia, MD site and across all US-based AutoChem employees. Reporting to the Area IT Manager, you will be the primary point of contact for end-user support, coordinating with Corporate IT, local management, and third-party vendors to ensure smooth IT and facility operations. Additional Responsibilities:

• Provide technical support for desktops, laptops, printers, mobile devices, telephones, conference room technology, and related equipment.
• Receive, document, track, and update incidents and service requests through the ServiceNow ticketing system.
• Escalate complex infrastructure, security, networking, server, application, or architectural issues to higher-level support teams.
• Install approved software, operating system updates, and standard hardware according to documented company standards.
• Assist with inventory tracking, asset management, equipment deployment, and equipment replacement activities.
• Support routine backup verification, equipment moves, and workstation setups.
• Oversee daily maintenance and operations of leased building.
• Monitor and manage building systems including HVAC, electrical, plumbing, and security.
• Manage vendor relationships for building repairs and other contracted services.
• Assist in space planning and office moves within the leased building, as well as preparation for on-site events (Town Halls, Large On-Site Meetings, etc.)

To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.

What You Need to Succeed

• Bachelor’s degree in computer technology, Computer Science, Information Systems Management or related field; or equivalent combination of education and experience
• Minimum five (5) years of experience in the Information Technology field
• Microsoft certifications and other relevant certifications (e.g. CompTIA Network+, Cisco CCNA) preferred
• Demonstrated ability to work with end users and IT personnel in a distributed environment with experience serving remote business locations and field personnel
• Excellent customer service, time management, problem-solving, and organizational skills
• Must have availability for after-hours and weekend support as necessary

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, perks, and discounts
• Parental and caregiver leave programs
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across Mettler Toledo
• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].