Senior IT Solutions Architect - Remote

Agiloft; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Agiloft is seeking a Senior IT Solutions Architect to lead strategy and execution for our Salesforce ecosystem. You will gather requirements, design data flows, and guide admins in implementing changes across Sales Cloud, CPQ, Service Cloud, and Experience Cloud.

You will oversee data integration with multiple systems, mentor Salesforce Administrators, and collaborate with stakeholders to optimize CRM performance and value delivery.

Qualifications

• 4-6 years Salesforce/enterprise systems experience.
• Strong problem-solving and multi-tasking abilities.
• Attention to detail to ensure data accuracy and compliance.
• Deep understanding of business processes.
• Project management knowledge for multiple projects.

Responsibilities

• Team Leadership: Guide and mentor Salesforce Administrators.
• Development & Optimization: Lead Salesforce customizations, objects, flows, reports, dashboards, and integrations.
• Salesforce Administration: Handle day-to-day requests and troubleshooting.
• Project Leadership: Lead projects impacting Salesforce or data flows.
• Continuous Improvement: Promote Salesforce best practices and automation.
• Vendor Management: Manage relationships with external partners.
• Collaboration: Work with stakeholders to deliver Salesforce solutions.
• Integration Support: Oversee Salesforce integrations with connected services.
• Leverage AI to improve efficiency and value delivery.

Skills

Salesforce

Leadership

Stakeholder engagement

Project management

Analytical thinking

Tools

HubSpot

Crossbeam

Outreach

Pendo

Workato

ZoomInfo

RingLead

Job description

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft's certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that "EX = CX": when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Summary

Agiloft is seeking a highly motivated and experienced Senior IT Solutions Architect to lead the strategy and execution of all changes and developments within our Salesforce ecosystem. The Senior IT Solutions Architect would gather requirements, generate solutions, and implement changes in Salesforce or guide other team members in doing so. They would also be involved in designing and modifying flows of data between Salesforce and any of the many systems connected to it, which may include hands-on configuration in those systems or partnering with the admins of those other systems.

This role is critical in ensuring the optimal performance and evolution of our CRM, which includes Sales Cloud, CPQ, Service Cloud, Experience Cloud, and various integrated services. The Senior IT Solutions Architect will play a key role in steering the direction of our Salesforce instance, collaborating with stakeholders, and overseeing the work of Salesforce Administrators to meet business needs.

Job Responsibilities

• Team Leadership: Guide and mentor Salesforce Administrators, assigning tasks, providing direction, and fostering a collaborative environment.
• Development & Optimization: Lead the planning, execution, and optimization of Salesforce customizations, including custom objects, flows, reports, dashboards, and integrations. Oversee technical delivery from end-to-end in consultation with internal business partners and outside system integrators.
• Salesforce Administration: Handle day-to-day requests from users, including troubleshooting, configuring, and optimizing our Salesforce instance.
• Project Leadership: Take a leading role in any projects that impact Salesforce or data flows in Salesforce
• Continuous Improvement: Champion the adoption of Salesforce best practices, automation, and innovative solutions to enhance efficiency and user experience.
• Vendor Management: Manage relationships with external vendors and implementation partners, ensuring successful project delivery.
• Collaboration: Work with stakeholders across departments to gather requirements and deliver effective Salesforce solutions.
• Integration Support: Oversee and manage the interaction of Salesforce with integrated services (such as HubSpot, Crossbeam, Outreach, Responsive, Pendo, Workato, ZoomInfo, RingLead, etc.) to ensure seamless workflows.
• Leverage the use AI to improve efficiency, productivity, and value delivery, continuously evaluating where AI can enhance processes, workflows, and outcomes
• Other duties as assigned.

Required Qualifications

• 4-6 years Salesforce/enterprise systems experience
• Strong problem-solving skills and the ability to prioritize and manage multiple tasks.
• Precise attention to details to ensure data accuracy, system reliability and compliance with relevant standards and with stakeholder requirements
• Deep understanding of business processes
• Knowledge in project management to ensure simultaneous projects are maintained and results are delivered on time
• Excellent communication and stakeholder engagement skills, including the ability to convey complex technical information to non-technical stakeholders

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at [e-mail].

Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.

Applications will be reviewed as submitted. There will be no application deadline for this opportunity.