Senior IT Service Management Analyst

Paccar; Seattle (WA); On-site; USD 84,000 - 131,700; Full time

Benefits offered by this job

401(k) with up to 5% company match

Fully funded pension plan

Paid time off (vacation/holidays)

Job summary

PACCAR in Renton, WA, seeks an experienced Service Management SME to support a Tier-3 level on the PACCAR Solutions Service Management platform. You will analyze issues, collaborate with SMEs, and drive resolution.

Qualifications include a Bachelor's in CS/IT, 3–5+ years in IT, strong English communication, and knowledge of APIs, web services, cloud, and multi-tier architectures. This role offers progression benefits and impacts global service for Kenworth, Peterbilt, and DAF brands.

Qualifications

• 3–5+ years of professional IT or information systems experience.
• Strong written and verbal English communication skills.
• Knowledge of APIs, web services, and cloud-based architectures.

Responsibilities

• Provide Tier-3 SME-level customer service support and document cases.
• Analyze root causes and drive resolution with SMEs and knowledge base references.
• Coordinate process improvements and maintain self-service knowledge resources.

Skills

Customer service

Communication

Problem solving

Self-starter

Team collaboration

Education

Bachelor's degree in Computer Science, Information Technology, or Information Systems

Tools

APIs

Web services

Microservices

Cloud computing

Multi-tier architecture

Job description

PACCAR in Renton, WA, seeks an experienced Service Management SME to support a Tier-3 level on the PACCAR Solutions Service Management platform. You will analyze issues, collaborate with SMEs, and drive resolution.

Qualifications include a Bachelor's in CS/IT, 3–5+ years in IT, strong English communication, and knowledge of APIs, web services, cloud, and multi-tier architectures. This role offers progression benefits and impacts global service for Kenworth, Peterbilt, and DAF brands.