Senior IT Service Desk Tech III — Remote

OneOncology, LLC; Charleston (SC); Remoto; USD 50.000 - 75.000; Tempo pieno

Descrizione del lavoro

OneOncology is seeking a Service Desk Technician III to support our IT services from a remote location in South Carolina. This mid-level role handles moderately complex incidents, mentors junior staff, and owns designated technical areas to drive continuous improvement.

Ideal candidates will demonstrate advanced troubleshooting across endpoint, identity, and productivity platforms, with experience in ServiceNow, AD, and Microsoft 365.

Competenze

• Advanced troubleshooting across multiple technologies including endpoint, identity, and productivity platforms.
• Strong analytical and incident/problem-management skills.
• Leadership without authority; ability to coach and mentor teammates.
• Excellent communication with technical and non-technical users.
• Ability to develop procedures, knowledge articles, and standards.
• Experience with the following is a plus: ServiceNow, Active Directory, Microsoft 365, Okta, and NinjaOne.
• Attendance is an essential job function.

Mansioni

• Resolve moderately complex Tier 2 incidents and service requests independently.
• Serve as the first escalation point for Service Desk Technician I and II teammates.
• Own designated restricted technical areas (specific applications, identity tools, practice-specific systems) over sustained periods.
• Perform root-cause analysis on recurring issues and contribute to problem records.
• Mentor Tier 1 technicians and support knowledge base contribution and quality.
• Coordinate with IT Operations, End User Computing, and Field Operations on hand-offs and cross-functional work.
• Contribute to and refine ticket processes, workflows, and documentation.
• Participate in 24x7 on-call support rotation.
• Occasional travel to practices within the North Charleston area, as needed.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Conoscenze

Advanced troubleshooting

Analytical skills

Mentoring

Communication

Formazione

High school diploma or GED

College degree preferred

Strumenti

ServiceNow

Active Directory

Microsoft 365

Okta

NinjaOne

Descrizione del lavoro

OneOncology is seeking a Service Desk Technician III to support our IT services from a remote location in South Carolina. This mid-level role handles moderately complex incidents, mentors junior staff, and owns designated technical areas to drive continuous improvement.

Ideal candidates will demonstrate advanced troubleshooting across endpoint, identity, and productivity platforms, with experience in ServiceNow, AD, and Microsoft 365.