Senior IT Service Desk Lead – Cloud & On-Prem

ABACUS; Columbus (OH); Vor Ort; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

ABACUS is seeking a Sr. Analyst, Enterprise Service Desk to lead customer-facing cloud implementations, on‑premise infrastructure and telephony. You will resolve escalated tickets, mentor staff, and guide aging issues while delivering world-class service daily.

Join ABACUS in healthcare IT and elevate client experiences. You’ll manage design, installation and ongoing usability of desktops, servers, networking, security, and related software, coordinating with vendors and clients for optimal

Qualifikationen

• Associates degree in technology related field or equivalent combination of education and work experience.
• Minimum 3+ years of IT Support experience in Microsoft environments.
• Certifications: Network+, Server+, Windows Server 70-410, 98-365 or equivalent.

Aufgaben

• Deliver excellent customer experience in all interactions.
• Resolve new and escalated service tickets; guide or resolve aging and complex issues.
• Troubleshoot and resolve client emergencies with minimal oversight; escalate when needed.
• Mentor and coach team members to elevate support capabilities.
• Assist clients with design, installation, configuration and usability of desktops, devices, telephony, servers, storage, networking and software.
• Work with vendors to resolve software and hardware issues.
• Install/upgrade Windows Server operating systems; perform virus/malware remediation.
• Create and maintain high-quality documentation; manage backups and restoration tests.
• Install, configure and support complex virtual environments with HA in VMware ESXi and Hyper-V.

Kenntnisse

Customer service

Mentoring

Team collaboration

Problem solving

Communication

Ausbildung

Associates degree or equivalent

3+ years IT Support experience

Tools

VMware

Citrix

VPN

Terminal Services

Jobbeschreibung

ABACUS is seeking a Sr. Analyst, Enterprise Service Desk to lead customer-facing cloud implementations, on‑premise infrastructure and telephony. You will resolve escalated tickets, mentor staff, and guide aging issues while delivering world-class service daily.

Join ABACUS in healthcare IT and elevate client experiences. You’ll manage design, installation and ongoing usability of desktops, servers, networking, security, and related software, coordinating with vendors and clients for optimal