Lead Enterprise Service Desk Analyst

Abacus; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Abacus is searching for a Sr. Analyst for the Enterprise Service Desk based in Atlanta, Georgia. This role involves spearheading implementation of cloud environments and help with IT support to enhance client experience. Responsibilities include resolving service tickets, mentoring team members, and maintaining IT infrastructure. Ideal candidates will possess relevant IT certifications, strong problem-solving skills and 3+ years of experience in IT Support. Join Abacus to make a valuable impact in healthcare technology.

Qualifications

• Associates degree in technology-related field or equivalent experience.
• Minimum 3 years in IT Support, working in Microsoft environments.
• Required certifications: Network+, Server+, Windows Server certifications.

Responsibilities

• Deliver an excellent customer experience in all interactions.
• Resolve escalated service tickets efficiently.
• Assist with installation, configuration, and usability of IT systems.

Skills

Problem solving

Client relationship skills

Communication skills

Adaptability

Education

Associates degree in technology related field

Network+, Server+, Windows Server 70-410, 98-365

3+ years of experience in IT Support

Tools

VMWare

Citrix

Microsoft Environments

Job description

Abacus is searching for a Sr. Analyst for the Enterprise Service Desk based in Atlanta, Georgia. This role involves spearheading implementation of cloud environments and help with IT support to enhance client experience. Responsibilities include resolving service tickets, mentoring team members, and maintaining IT infrastructure. Ideal candidates will possess relevant IT certifications, strong problem-solving skills and 3+ years of experience in IT Support. Join Abacus to make a valuable impact in healthcare technology.