Senior IT Service Continuity Manager (ITSCM) / Project Manager

E&M Technologies, Inc.; Colorado Springs (CO); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Paid time off and holidays

Job summary

E&M Technologies, Inc. in Colorado Springs, CO seeks a Senior IT Service Continuity Manager (ITSCM) / Project Manager to lead continuity planning and disaster recovery coordination for NORAD/USNORTHCOM IT services. You will coordinate with government leaders, enterprise IT teams, and cybersecurity to sustain mission-critical operations.

The role requires ITIL expertise, risk management, and strong project delivery within secure DoW environments. Travel up to 25% and U.S.

Qualifications

• Bachelor's degree in IT, CS, IS, cybersecurity, engineering, PM, business or related field.
• 6 years of progressive experience in enterprise IT operations, systems engineering, ITSM, or infrastructure sustainment.
• 3 years serving as a Project Manager, Requirements Manager, ITSM Lead, or comparable management role.
• 3 years working with government stakeholders in a HQ staff environment.
• ITIL 4 Foundation or equivalent IT service management expertise.
• Proficient in requirements management, technical analysis of service requests, project planning, SharePoint, enterprise reporting tools, and senior leadership briefings.
• CompTIA Security+ CE (or equivalent; DoW standards guidance).
• Must be a U.S. Citizen and capable of maintaining a DoD Secret Clearance.

Responsibilities

• Interact with Government, project teams and third parties to identify impacts to services and integration requirements.
• Assess service requests, categorize as standard/non-standard, and support technical evaluation.
• Lead the Requirements Review Board to review requests and coordinate status updates.
• Develop NSARs aligned with capability gaps and coordinate Service Packages for non-standard requests.
• Provide written status reports to requestors with current status and timelines.
• Coordinate with the Service Catalog Manager to guide NSAR development and actions.
• Manage technical projects including requirements analysis, service catalog updates, and ITSM processes.
• Identify opportunities for process improvement in requirements and service catalog processes.
• Develop and present management briefings and recommendations to government stakeholders.

Skills

IT service management

Project management

Stakeholder management

Risk management

Communication

Education

Bachelor's degree in IT / CS / IS / Cybersecurity / Engineering / PM / Business

Tools

SharePoint

Enterprise reporting tools

ServiceNow Service Catalog

Ivanti

Microsoft Project

Microsoft 365

Job description

Description

POSITION: Senior IT Service Continuity Manager (ITSCM) / Project Manager

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Logistics Analyst

JOB TYPE: Full Time

REQUISITION ID: EM11-028

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: Secret Clearance

TRAVEL REQUIREMENTS: Up to 25%

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a Senior IT Service Continuity Manager (ITSCM) / Project Manager to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Overview

The successful candidate will lead IT service continuity planning, disaster recovery coordination, business impact assessments, technical project management, and operational resilience initiatives supporting mission critical NORAD and USNORTHCOM enterprise information technology services.

This position requires a strong understanding of ITIL service management principles, enterprise infrastructure operations, continuity of operations, risk management, and technical project delivery within secure Department of War (DoW) environments. The selected candidate will coordinate with government leadership, enterprise IT service teams, cybersecurity personnel, and engineering organizations to maintain continuity of critical IT services and support modernization initiatives.

Job Responsibilities

• Interact directly with the Government, project teams, and third parties to identify, assess, and document impacts to services and service integration requirements.
• Assess each service request upon submission, categorize it as standard or non-standard, coordinate with engineering for technical evaluation, and support development of recommended solutions.
• Facilitate the Requirements Review Board (RRB) to review service requests, provide impact assessments on service transition and IT operations, and coordinate status and disposition updates for requestors and Government service owners.
• Develop Non-Standard Request Analysis Reports (NSARs) that align with the capability gap and stakeholder input and coordinate the development and production of Service Packages for Government-approved non-standard requests.
• Provide written status reports to requestors/customers for non-standard requests, including current status and estimated timeline (non-automated format).
• Coordinate with the Service Catalog Manager to recommend changes and use the Service Catalog to guide NSAR development and related actions.
• Manage technical projects involving requirements analysis, service catalog updates, and IT service management processes, including development and maintenance of project management plans, schedules, risk registers, and performance reports.
• Identify opportunities for process improvement and efficiencies in requirements and service catalog processes.
• Develop and present management briefings, requirements assessments, and recommendations to government stakeholders.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, Project Management, Business Administration, or related discipline. Equivalent military education and extensive relevant professional experience may be considered.
• 6 years of progressive experience in enterprise IT operations, systems engineering, IT service management, technical project management, or infrastructure sustainment.
• 3 years serving as a Project Manager, Requirements Manager, IT Service Management Lead, Technical Project Lead, or comparable management position.
• 3 years of experience working with government stakeholders (e.g., O-5 / Lt Col, GS-13/14) in a headquarters staff environment.
• ITIL 4 Foundation or equivalent IT service management expertise.
• Technically proficient in requirements management, technical analysis of service requests, technical project planning and execution, SharePoint, enterprise reporting tools, technical documentation, and senior leadership briefings.
• Demonstrated experience coordinating across stakeholders and facilitating review processes.
• CompTIA Security+ CE (or equivalent; confirm with SAIC on whether required for DoW standards)
• Must be a U.S. Citizen
• Must have and be capable of maintaining a U.S. Department of Defense (DoD) Secret Clearance.

Preferred Qualifications

• U.S. Department of Defense (DoD) TS/SCI a Clearance eligibility.
• ITIL advanced service management certifications.
• Project Management Professional (PMP) or equivalent.
• Experience with ServiceNow Service Catalog, demand management, or requirements modules.
• Experience Ivanti or comparable enterprise ITSM platforms; Microsoft Project; Microsoft 365.
• Previous experience supporting NORAD, USNORTHCOM, Cheyenne Mountain Space Force Station, or Peterson Space Force Base.
• Experience supporting DoW, Combatant Commands, or comparable secure government IT environments.
• Experience developing analysis reports for non-standard requests, facilitating review boards, and coordinating related deliverables.
• Experience managing technical projects involving enterprise networks, infrastructure modernization, cybersecurity, cloud services, or systems integration.
• Familiarity with enterprise IT Service Management (ITSM) frameworks and service delivery governance.
• Experience managing cross-functional teams and coordinating multiple simultaneous technical initiatives.
• Strong communication, analytical, organizational, and government stakeholder management skills.

The salary range provided is a good faith estimate representative of all experience levels. E&M considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

E&M anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require E&M to shorten or extend the application window.

E&M is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. E&M provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

As part of the federal government’s transition to the Trusted Workforce 2.0 Continuous Vetting framework, the Defense Counterintelligence and Security Agency (DCSA) is expanding enrollment in the FBI Rap Back program for cleared industry personnel beginning April 1, 2026.

Rap Back (Record of Arrest and Prosecution Back) is a service provided by the FBI that allows authorized agencies to receive notifications if there are updates to an individual’s criminal history record while they hold a security clearance. This supports continuous vetting of cleared personnel.

Per DCSA guidance, we are required to provide the following FBI privacy advisements to all cleared employees:

FBI Privacy Act Notice

https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/privacy-act-statement

Noncriminal Justice Applicant’s Privacy Rights

https://www.fbi.gov/how-we-can-help-you/more-fbi-services-and-information/compact-council/guiding-principles-noncriminal-justice-applicants-privacy-rights