Senior IT Service Center Leader
CACI International Inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
CA CI International Inc. is seeking a Senior-level Deputy Service Center Manager to lead the Global Mission Operations Support contract for the Department of State in Reston.
You will guide a high-performing team delivering 24/7 IT service management, incident handling, and proactive problem resolution across 350+ facilities worldwide. The role requires a Secret clearance, a strong background in Service Desk and Desktop Support operations, and experience coordinating cross-functional teams to
Qualifications
- Bachelor’s degree requirement and 8+ years in enterprise IT service delivery.
- Experience managing 24/7/365 IT operations and service continuity across locations/time zones.
- Proven ability to coordinate Tier 0–Tier II support, RCA, and change management.
Responsibilities
- Oversee Service Center operations, including Service Desk, Desktop Support, incident and request management.
- Coordinate Total Ticket Ownership (TTO) and drive escalation, resolution, and communication.
- Develop and maintain daily operations reports, DSRs, and executive updates.
- Support 24/7/365 operations and ensure service continuity for 40,000+ users across 350+ facilities.
Skills
Education
Tools
Job description
CA CI International Inc. is seeking a Senior-level Deputy Service Center Manager to lead the Global Mission Operations Support contract for the Department of State in Reston.
You will guide a high-performing team delivering 24/7 IT service management, incident handling, and proactive problem resolution across 350+ facilities worldwide. The role requires a Secret clearance, a strong background in Service Desk and Desktop Support operations, and experience coordinating cross-functional teams to
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