Senior IT Security & IA Specialist — Remote Options

AHU Technologies Inc.; Washington (District of Columbia); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

AHU Technologies Inc. is seeking an Information Assurance and Security Specialist for the ITAM team. You will support end users, provision new hires, and manage incidents to meet SLAs, using remote tools and hands-on fixes as needed.

The role requires AD experience, Kaseya, firewall and network admin, and strong communication skills. A college degree in CS or equivalent, with Net+/Security+ preferred, and flexible work-from-home options are available.

Qualifications

• College diploma or university degree in Computer Science or related field.
• CompTIA Net+ and/or CompTIA Security+ certifications preferred.
• Experience with Active Directory and Windows desktop/server environments.
• Strong communication and customer service skills.

Responsibilities

• Provide support of incoming requests via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet SLA targets.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Hands-on fixes at the desktop level when remote tools are not available, including hardware repairs and peripheral delivery.
• Install and configure hardware and software across network devices.
• Install antivirus software and keep virus definitions up to date.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance on workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.
• Ensure company safety and security standards are met.
• Some network and server solution design and architecture involvement.

Skills

Senior level Tech Support

Active Directory

Kaseya

Network firewall

Network switches

Windows 10/11

Office 365

Microsoft Desktop OS cert

Driver's license

CompTIA Net+/Security+

Office Suite knowledge

Education

College diploma or University degree in Computer Science

Tools

Kaseya

Job description

AHU Technologies Inc. is seeking an Information Assurance and Security Specialist for the ITAM team. You will support end users, provision new hires, and manage incidents to meet SLAs, using remote tools and hands-on fixes as needed.

The role requires AD experience, Kaseya, firewall and network admin, and strong communication skills. A college degree in CS or equivalent, with Net+/Security+ preferred, and flexible work-from-home options are available.