Senior IT Project Lead & SME

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Quest Diagnostics Incorporated in Tampa is seeking a Project Specialist to provide day-to-day project management oversight for small to medium client-facing projects. You will coordinate multiple projects, write business and functional requirements, and work with IT and business teams to ensure alignment.

You will perform hands-on project management tasks, manage milestones, and serve as a subject-matter expert during discovery.

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent oral and written communication skills with both technical and non-technical information.
• Detail-oriented, highly competent with technology, calm under pressure, and capable of balancing customer satisfaction with operational discipline.
• Methodical, detail oriented, efficient, organized, highly productive, a true self-starter.

Responsibilities

• Manages multiple client-based projects.
• Crafts business & functional requirements and refine user stories.
• Works with cross-functional teams within IT and the business.
• Hands on project management, including testing and implementation tasks.
• Demonstrates the ability to apply skills to improve project performance.
• Develops and leads key projects in support of internal and client facing IT initiatives.
• Manages key milestones of projects.
• Directs internal and external project team members.
• Works closely with business and product management team.
• Provides overall direction on project progress.
• Accountability for meeting timeline targets as set forth by management or client.
• Works with operations leadership to address support transition.
• Manages client and vendor relationships and provides escalation path for clients.
• Interfaces with key cross-functional departments such as Infrastructure, Development, Product Management, Quality Control, Database Management.
• Defines project goals and objectives.
• Performs root-cause analysis on issues, research and design short-term and long-term solutions.
• Generates daily, weekly, and monthly reports regarding assigned projects to appropriate managers and stakeholders.
• Serves as subject matter expert to business stakeholders during the project discovery phase.
• Consults throughout the project phases to ensure IT-business alignment and client expectations are well set.
• Assists in determining project scope and feasibility.
• Provides initial project effort estimate.
• Acts as subject matter expert in project management methodology and provides process improvement suggestions.
• Performs testing and documentation of new system features.
• Develops an attitude and work habits commensurate with increasing status as an Information Technology professional.
• Enhances technical expertise through education, project assignments and professional activities.

Skills

Project coordination

Communication skills

Requirements writing

Stakeholder mgmt

Education

Bachelor's degree

Job description

Quest Diagnostics Incorporated in Tampa is seeking a Project Specialist to provide day-to-day project management oversight for small to medium client-facing projects. You will coordinate multiple projects, write business and functional requirements, and work with IT and business teams to ensure alignment.

You will perform hands-on project management tasks, manage milestones, and serve as a subject-matter expert during discovery.