Senior IT Professional I

Texas A&M University System; College Station, Northern (TX, KY); Hybrid; USD 61,000 - 73,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

The Texas A&M University System Offices seek a Senior IT Professional I to oversee multiple SaaS applications and ensure compliance with IT standards. The role focuses on configuration, performance monitoring, and cross-system integrations.

Responsibilities include user access management, SaaS upgrades, interface development, and creating reports and training materials for end users. A Bachelor's degree and 5 years of related technology experience are required.

Qualifications

• Requires a Bachelor's degree in an applicable field or equivalent combination of education and experience.
• Minimum of five years of related technology experience.
• Familiarity with ITSM/ITIL, enterprise SaaS solutions, and reporting tools.

Responsibilities

• Configure and maintain SaaS applications and services.
• Monitor performance, troubleshoot, and coordinate vendor resolutions.
• Manage user access, roles, and security policies.
• Support SaaS deployment, upgrades, and interfaces with other systems.
• Develop reports/dashboards for operational and regulatory needs.

Skills

ITSM/ITIL concepts

Enterprise SaaS

Project management

Change management

Quality assurance

Collaboration

Education

Bachelor's degree

Tools

PowerShell

Python

Power BI

SaaS management tools

Job description

Senior IT Professional I**Agency**Texas A&M University System Offices**Department**IT Operations and Support**Proposed Minimum Salary**Commensurate**Job Location**College Station, Texas**Job Type**Staff**Job Description**The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, Texas A&M – Fort Worth and the Texas A&M - RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options; tuition assistance; and wellness programs to promote work/life balance. **Salary:**$5,500.00 - $6,500.00 per month commensurate with experience.**Job Description Summary:**The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.**Responsibilities:** - Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).- Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.- Manage user access, roles, and permissions in accordance with security policies.- Support the implementation of SaaS applications and upgrades to existing systems.- Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).- Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.- Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.- Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.- Assist with developing and delivering training materials and sessions for end-users.- Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.- Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external Bl platforms.- Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.- Participate in training and professional development sessions.- Other duties as assigned.**Education and Experience:** - Bachelor's degree in applicable field or equivalent combination of education and experience. - Five years of related technology experience.**Knowledge, Skills and Abilities:** - Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.- Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.- Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.- Ability to multi-task and work cooperatively with others.**Registration, Certifications, and Licenses:**- Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification. **Preferred Qualifications:** - Experience with administration of law enforcement records management systems.- Experience with records retention schedules and compliance frameworks.- Knowledge of scripting or automation tools (e.g., PowerShell, Python).- ITIL or other relevant certifications.- Criminal Justice Information System (CJIS) Certified. **Other Requirements:**This is a security-sensitive position and is restricted to U.S. citizens and legal permanent residents only. Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.