Senior IT Operations Engineer

Precision Labs; San Francisco (CA); Hybrid; USD 80,000 - 115,000; Full time

Benefits offered by this job

Stock options

Flexible PTO

Parental leave

Health insurance

Job summary

SingleStore, based in San Francisco, seeks an IT Operations Engineer to shape our IT toolset and provide Tier 1 support for end users. This hands-on role covers end-user support, client engineering, executive support, and infrastructure application support.

You will administer SaaS apps, automate IT workflows, onboard/offboard users, and collaborate across units to improve processes as the business scales. Onsite in SF with competitive benefits and a strong growth path.

Qualifications

• Minimum 2 years of relevant IT operations experience.
• Experience administering Google Workspace, OKTA, Slack, and JIRA.
• Experience using GAM for Google Workspace automation.
• Experience with Mac MDM tools like Kandji.
• Experience supporting macOS, Linux, and Windows environments.

Responsibilities

• Administer SaaS apps and keep features up to date.
• Automate IT workflows and reduce manual tasks.
• Onboard/offboard users and respond to tickets.
• Design, implement, and maintain IT infrastructure and devices.
• Collaborate with business units to evaluate tech solutions.

Skills

Communication skills

Automation mindset

Troubleshooting

Education

Bachelor's degree in Information Technology

Tools

Google Workspace

OKTA (+ Workflows)

Slack

JIRA

GAM

Kandji

Mac MDM

Job description

Position Overview

As SingleStore’s IT Operations Engineer, you will help shape the IT toolset used by our end users. This is an active, hands-on position responsible for the planning, design, development, and Tier 1 support of several key technical areas at the SingleStore IT team, including end-user support, client engineering, executive support, and infrastructure application support. This is an incredible opportunity for someone to build upon their technical strengths and be a part of IT at SingleStore team .

Roles and Responsibilities

• Administering a wide variety of SaaS applications. Some main applications that need to be supported are OKTA (+ Workflows), Google Workspace, Slack, and Atlassian tools (JIRA + Confluence), MDM administration. Keep up to date with new features and new releases in these applications to identify opportunities for better automation or features that could be useful for our environment.
• Seize opportunities across the IT Operations team to eliminate manual work through tooling, integrations, and automation of IT workflows.
• Respond to tickets and execute new hire onboarding and user separation processes.
• Support members of the team with troubleshooting and resolution of complex issues.
• Design, architect, implement and maintain systems and solutions for various IT-related topics, including but not limited to staff computer hardware, operating systems, software applications, networking, videoconferencing, and printers.
• Partner and collaborate with all business units to help them evaluate hardware and software solutions.
• Able to communicate effectively and concisely with the entire company.
• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.
• A desire to learn and expand your horizons; take on new challenges as the business scales

Required Skills and Experience

• Minimum 2 years of relevant experience
• Prior experience in implementing and administering Google Workspaces, OKTA (+ Workflows), Slack, and JIRA
• Prior experience in using GAM or any other tools for carrying out bulk tasks for managing Google Workspace via a command line
• Prior experience in administering Kandji or any other Mac MDM tool
• Prior experience in designing and implementing tools to maintain and support a distributed user base of macOS, Linux, and Microsoft Operating systems
• Excellent communication and organisation skills
• Desire to learn new technologies and other support team members

Nice to Have

• Prior experience in using GAM for managing Google Workspace is a plus
• Managing a network based on Juniper and Meraki technology is a plus
• Previous experience in designing AV hardware and equipment for conference room (Google meet and Zoom) solutions is a plus
• Previous experience with using workflow automation tools (OKTA workflow, workato etc.) is a plus
• Experience with scripting is a plus (Python, Bash, etc.)
• Knowledge of various AWS components to support development: e.g. Lambda, CodeBuild, DynamoDB, VPC, RDS, API Gateway, CloudWatch, SNS, SQS, IAM, SES etc., is a plus
• Relevant industry certifications or B.S. Degree in Information Technology or a related discipline is a plus

Other

• Employment Status: Full Time Employment
• Work Authorisation: Eligibility to work for a US based employer
• Location/Working classification: Onsite in our San Francisco office

SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.

Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.

SingleStore values individuals for their unique skills and experiences, and we’re proud to offer roles in a variety of locations across the United States. Salary is based on permissible, non-discriminatory factors such as skills, experience, and geographic location, and is just one part of our total compensation and benefits package. Certain roles are also eligible for additional rewards, including merit increases and annual bonuses.

Our benefits package for this role includes: stock options, flexible paid time off, monthly three-day weekends, 14 weeks of fully-paid gender-neutral parental leave, fertility and adoption assistance, mental health counseling, 401(k) retirement plan, and rich health insurance offerings—including medical, dental, vision and life and disability insurance.

SingleStore’s base salary range for this position is: $80,000 - $115,000 USD.