Senior IT Manager

JW Speaker; Town of Germantown (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

JW Speaker in Wisconsin seeks an IT Operations & Systems Reliability leader to oversee daily IT across ERP (Syteline/CSI), EDI, portal, infrastructure, networks, and end-user systems, ensuring uptime and security.

You will coach the IT team, set goals, manage budgets and vendor relationships, and develop a rolling IT roadmap with a focus on automation, AI, BI, and cross-site resilience.

Qualifications

• Bachelor's degree required in IT or related field.
• 6-10 years IT experience in manufacturing or industry.
• Leadership experience with direct reports and ERP support.

Responsibilities

• Oversee daily IT operations across ERP, EDI, portal, infrastructure, networks, and end-user systems.
• Serve as escalation point for complex Application Services and Infrastructure issues.
• Maintain disaster recovery, business continuity, and backup procedures.
• Administer core infrastructure (AD, Exchange, O365, WAN, SQL, VMware).
• Coordinate ERP and manufacturing integrations; manage vendor relationships.

Skills

People-first leadership

Analytical problem solving

Clear communication

Project management

Customer focus

Education

Bachelor's degree in Information Technology or related field

Tools

Infor SyteLine/CSI

SQL Server

VMware

Active Directory

Exchange/Office 365

EDI integrations

Job description

Priority 1: IT Operations & Systems Reliability (60%)

Ensure reliable, secure, and effective technology systems across all facilities.

• Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems
• Serve as the escalation point for complex Application Services and Infrastructure issues
• Maintain disaster recovery, business continuity, and backup procedures using Rubrik, and VMware
• Administer core infrastructure, including Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware
• Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas
• Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems
• Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO
• Maintain inventory and provisioning standards for approximately 500 endpoint devices
• Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO
• Support multi-site, multi-shift operations

Priority 2: Team Coaching & Capability Development (30%)

Build a strong IT team by developing each team member's skills, and expertise.

• Lead annual goal-setting and performance reviews aligned with zone management standards, providing candid feedback in regular one-on-one meetings
• Identify skill gaps and coordinate training, certification, and cross-training
• Develop Syteline and related-system module owners and experts to increase adoption and reduce waste
• Foster continuous improvement, customer responsiveness, and accountability
• Plan team capacity, partner with HR on hiring, onboarding, and succession planning, and proactively address risks with the CFO.

Priority 3: Strategic Coordination & IT Roadmap (10%)

Translate IT operational needs into clear, business-focused recommendations.

• Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements
• Lead quarterly IT business review with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress
• Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications
• Support the "USA approach" by simplifying processes before automation
• Participate in annual goal setting process and drive zone goal achievements.

Education

• Bachelor's degree in computer science, information systems, or equivalent experience required
• Ongoing development through certifications, networking, and business publications encouraged

Experience

• 6-10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities
• 3+ years of IT leadership or management experience with direct reports
• Experience supporting ERP; Infor SyteLine/CSI preferred
• Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting
• Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms
• Experience managing EDI and manufacturing integrations, such as MES or APS, preferred
• Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security

Skills & Competencies

• People-first leadership: builds trust, develops talent, and delivers candid feedback
• Analytical problem-solving: simplifies processes before automation
• Clear communication: translates technical issues for business audiences
• Project management: balances priorities, timelines, and milestones
• Customer focus: supports users across sales, engineering, manufacturing, finance, and human resources

Qualifications

Bachelors of Information Technology (preferred)

3 years: Leadership (required)

6 - 10 years: IT experience (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.