Senior IT Manager

EliseAI; New York (NY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Equity in the company

Medical premiums covered

Parental leave

Commuter benefits

401k benefits

Relocation support

Unlimited vacation

Office meals

Job summary

EliseAI is seeking a Senior IT Manager to lead and scale its internal IT function in alignment with a high-growth technology environment.

You will own the IT strategy, roadmap, and day-to-day operations, building a scalable, secure employee technology experience and leading a growing IT team.

Qualifications

• 6–8+ years in IT Operations, Systems Administration, or Internal IT
• Experience leading IT teams in a startup or high-growth technology company
• Proven experience hiring, mentoring, and developing IT teams
• Strong technical depth across modern IT stack (Okta, MDM, core apps)
• Experience supporting macOS and Windows environments with endpoint management
• Experience owning onboarding/offboarding, identity provisioning, and device lifecycle

Responsibilities

• Own strategy, roadmap, and execution of EliseAI’s internal IT function
• Lead identity, endpoint management, SaaS admin, networking
• Establish scalable processes, metrics, and best practices
• Build, mentor, and grow the IT team with a culture of ownership
• Partner with People Ops, Workplace Ops, Security, Finance on initiatives
• Drive automation and operational excellence across IT

Skills

IT Leadership

Strategic Planning

Security & Compliance

Vendor Management

Stakeholder Management

Mentoring & Coaching

Automation & Scripting

Cloud & Identity Management

Tools

Okta

MDM Mosyle

Jamf

Kandji

Intune

Microsoft 365

Google Workspace

Slack

Zoom

Job description

About The Role

We’re looking for a Senior IT Manager to lead and scale EliseAI’s internal IT function. This role is ideal for someone who has built or significantly grew IT at a high‑growth technology company and is excited to shape the function as the business continues to scale.

About the role: This is a hands‑on leadership role that combines strategic thinking with day‑to‑day execution. You’ll build a high‑performing IT organization that enables the business to move quickly while delivering a reliable, secure, and scalable employee technology experience. You’ll own the IT strategy, roadmap, and day‑to‑day operations, balancing immediate business needs with long‑term investments in automation, infrastructure, and operational excellence. You’ll build the systems, processes, and operational foundation that enable IT to scale, improving employee lifecycle operations, standardizing endpoint management, increasing automation, strengthening operational governance, and delivering a secure, reliable technology experience in close partnership with Security Engineering. You’ll lead and mentor the IT Support team, help define the future structure of the organization, and establish the standards and operating model that allow IT to scale alongside the company. Working closely with People Operations, Workplace Operations, Security Engineering, Finance, and other business leaders, you’ll drive cross‑functional initiatives, improve the employee technology experience, and build scalable solutions that increase efficiency across the organization. This role is ideal for someone who enjoys building, developing people and creating the operational foundation that supports the company’s next stage of growth.

Key Responsibilities

Build, Lead & Scale EliseAI’s IT Function

• Own the strategy, roadmap, and execution of EliseAI’s internal IT function, ensuring it scales alongside the business
• Lead enterprise IT across identity and access operations, endpoint management, networking, SaaS administration, and employee technology
• Establish scalable processes, standards, operational metrics, and best practices
• Build, mentor, and grow the IT team
• Foster a culture of ownership, continuous improvement, and exceptional employee support

Lead IT Operations

• Own identity and access operations, endpoint management, SaaS administration, networking, office technology, and the employee technology lifecycle
• Ensure employee onboarding, offboarding, access provisioning, and device lifecycle management are reliable, efficient, secure, and highly automated
• Own hardware procurement, software licensing, vendor relationships, contract negotiations, lifecycle planning, and the IT budget
• Serve as the senior technical escalation point for complex infrastructure, endpoint, and SaaS issues while remaining hands‑on when needed

Drive Automation & Operational Excellence

• Identify opportunities to automate manual work and improve how IT supports the business through workflows, integrations, AI‑powered solutions, scripting, and internal tooling
• Build operational playbooks, and self‑service resources that improve consistency and reduce support overhead
• Define and leverage service delivery, fleet health, and operational metrics to continuously improve reliability, efficiency, and the employee experience

Partner Across the Business

• Partner closely with People Operations, Workplace Operations, Security Engineering, Compliance, Finance and other teams to deliver scalable technology solutions
• Lead cross‑functional IT initiatives from planning through implementation and serve as a trusted advisor on employee technology and operational improvements
• Partner with Security Engineering to implement security requirements across identity, endpoints, SaaS platforms, and employee technology while supporting compliance initiatives, including SOC 2
• Maintain operational processes, access governance, and documentation that support security, audit, and compliance objectives
• Ensure office networking, conference room technology, AV systems, and collaboration tools provide a reliable employee experience
• Operate with a high degree of discretion and confidentiality

Requirements

• 6–8+ years of experience in IT Operations, Systems Administration, or Internal IT, including experience leading IT teams in a startup or high‑growth technology company
• Experience building, scaling, or modernizing an internal IT function, balancing strategic leadership with hands‑on execution
• Proven experience hiring, mentoring, and developing high‑performing IT teams
• Strong technical depth across the modern IT stack, including Okta (or equivalent SSO/SCIM/MFA), MDM platforms (Mosyle, Jamf, Kandji, Intune), and core business applications (Microsoft 365, Google Workspace, Slack, Zoom)
• Experience supporting both macOS and Windows environments, with strong expertise in endpoint management, networking, SaaS administration, and identity operations
• Experience owning employee onboarding, offboarding, identity provisioning, access management, and device lifecycle processes
• Experience leading cross‑functional IT initiatives, enterprise software implementations, and company‑wide technology rollouts
• Experience building automations, integrations, or internal tools using scripting, APIs, AI, or workflow automation platforms
• Experience managing hardware procurement, software licensing, vendor relationships, contract negotiations, and IT budgets
• Strong customer service mindset with a high degree of ownership and comfort serving as the escalation point for critical IT issues
• Pragmatic, resourceful, and able to build scalable systems without creating unnecessary bureaucracy
• Excellent communication and stakeholder management skills, with the ability to influence both technical and non‑technical partners

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in‑office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We’ll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $150,000 - $190,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Equal Employment Opportunity

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At‑Will Employment

Please note that employment with EliseAI is on an “at‑will” basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accommodation

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail].