Senior IT Incident & Continuity Lead

US Deputy Assistant Secretary for Information and Technology; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

The incumbent provides advice and recommendations on policies, processes and procedures as they pertain to Connectivity and Collaboration wide monitoring, incident, problem and event management, emergency preparedness and continuity of operations. Applicants must meet both the Basic Requirement and the Specialized Experience as described.

This role requires leadership of IT specialists in deploying resilient communications and coordinating rapid-response IT logistics during crises to restore

Qualifications

• Attention to detail and thoroughness in work.
• Strong customer service skills for diverse stakeholders.
• Effective oral communication for technical and non-technical audiences.
• Problem solving with sound judgment and evaluating alternatives.

Responsibilities

• Lead or supervise IT specialists deploying resilient communications.
• Coordinate rapid-response IT logistics during disasters, outages, or COOP events.
• Develop and oversee emergency preparedness plans, incident response procedures, or continuity-of-operations protocols.
• Advise senior leadership on emergency communications readiness, risk mitigation, and resource allocation.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The incumbent provides advice and recommendations on policies, processes and procedures as they pertain to Connectivity and Collaboration wide monitoring, incident, problem and event management, emergency preparedness and continuity of operations. Applicants must meet both the Basic Requirement and the Specialized Experience as described.

This role requires leadership of IT specialists in deploying resilient communications and coordinating rapid-response IT logistics during crises to restore