Senior IT Engineer

Skylo; Mountain View (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Job summary

You will coordinate with cross‑continental teams (US/India/Finland), manage Google Workspace and essential SaaS apps, and implement IAM/MDM to secure a distributed fleet of devices.

The ideal candidate has 5+ years in IT infrastructure, a relevant degree, and certifications such as CompTIA A+ or ITIL, with a proven track record of delivering reliable, high‑uptime environments.

Qualifications

• 5+ years of experience in IT Systems/Infrastructure
• Bachelor’s degree in CS/IT/CE or related field
• Certifications such as CompTIA A+, ITIL are a plus
• Experience with IAM (Okta), MDM (Jamf/Kandji/Intune), Google Workspace and enterprise SaaS

Responsibilities

• Architect, scale, and maintain Skylo’s internal IT infrastructure and networks.
• Own global IT footprint across offices in US, Finland, and India.
• Manage cloud productivity suites (Google Workspace) and SaaS tools (Slack, Jira/Confluence, GitHub, Zoom).
• Design and implement RBAC and IAM workflows; manage device fleet (macOS/Windows).
• Ensure security, compliance (SOC 2, ISO 27001) and high uptime.
• Provide Tier 3 escalation support for cross-functional IT issues.
• Identify and automate repetitive IT workflows using scripting and AI-driven tools.

Skills

IAM expertise

Automation

Cross‑functional collaboration

Cloud operations

SLA management

Scripting

Zero Trust

Education

Bachelor's degree in CS/IT/CE

Tools

Google Workspace

Okta

Jira/Confluence

Jamf

Kandji

Intune

Job description

• As the Senior IT Engineer, you will be responsible for architecting, scaling, and maintaining Skylo’s internal IT infrastructure, corporate networks, and employee productivity tools. You will act as a senior technical anchor—bridging day-to-day corporate IT operations with the advanced needs of our cross-continental engineering and operations teams


• Infrastructure & Cloud Operations: Work with India and Finland IT team to Own, monitor, and scale Skylo’s global IT footprint across offices in the US, Finland, and India. Manage cloud productivity suites (Google Workspace/Enterprise) and essential SaaS tools (Slack, Jira/Confluence, GitHub, Zoom)


• Identity & Fleet Management: Design and optimize role-based access controls (RBAC) and user lifecycle workflows via modern IAM platforms (e.g., Okta). Manage and secure a highly distributed, mixed-OS fleet (primarily macOS with some Windows) utilizing advanced MDM solutions (Jamf, Kandji, Intune)


• Enterprise Networking: Implement and maintain robust, high-performance corporate office network infrastructure. Ensure maximum uptime and security using firewalls, VPNs, Zero Trust Network Access (ZTNA), VLANs, and enterprise Wi-Fi 6 environments


• Security & Compliance Collaboration: Partner closely with our InfoSec and Network Engineering teams to enforce rigid security frameworks. Actively maintain system compliance documentation and audit readiness for SOC 2 and ISO 27001


• Automation & AI Integration: Proactively identify manual, repetitive workflows (such as IT onboarding or ticketing pipelines) and design automated, self-service resolutions using modern scripting languages and generative AI-driven tools


• Tier 3 Support Escalation: Act as the highest tier of engineering support for complex, cross-functional corporate IT issues, maintaining strict service level objectives (SLOs) while providing high-touch support to global staff and leadership

Benefits

• Comprehensive benefits including medical, dental, vision, retirement plan


• A generous time off policy, holidays, and the opportunity to temporarily work abroad


• Monthly allowances for wellness and education reimbursement

The ideal candidate possesses deep technical proficiency in modern Identity and Access Management (IAM), cloud-first fleet management (MDM), and enterprise networking, along with a forward-thinking mindset that leans heavily into automation and AI tools3-6 plus years in IT Service Desk / IT Technical Support with escalation handling experienceEnvironment Expertise: Strong knowledge of operating systems (Windows, macOS, Linux) office productivity,Google Workspace, Okta, Jira/Confluence, Slack, Office 365 and IT Asset ManagementExecution & Drive: The ability to work efficiently with minimal oversight in a fast-paced, high-accountability environmentNetworking Foundations: Working knowledge of network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting),Familiarity with network protocols, firewalls, and VPN technologiesEducation: Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience)Experience: 5+ years of experience in an IT Systems/Infrastructure role, with a proven track record of handling mid-to-large scale tech environmentsRelevant certifications (e.g., CompTIA A+, ITIL) are a plusRelevant industry certifications (e.g., Okta Certified Administrator, Jamf Certified Admin, CCNA, or AWS/GCP Cloud Practitioner)