Senior IT DataOps Business Intelligence Engineer

Gong; New York (NY); On-site; USD 143,000 - 185,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

Mental Health benefits

401(k) program

Education & learning stipend

Flexible vacation

Paid parental leave

Company-wide recharge days

Work from home stipend

Job summary

Gong is seeking an IT DataOps BI Engineer to strengthen our data infrastructure, enabling analytics, data integration, and automation across the org.

You will work with a modern stack including Snowflake, dbt, Census, and Retool to ensure secure data flows, build internal tools, and drive self-service analytics. Expect collaboration with IT and analytics teams in a fast-paced environment.

Qualifications

• 2-5 years of BI Engineering, analytics engineering, or IT infrastructure supporting data platforms.
• Experience with Snowflake, GitHub, and dbt for scalable data modeling and transformation.
• Hands-on experience with ETL/ELT tools (Fivetran, Census, and Workato) and workflow orchestration.
• Strong proficiency in SQL and Python for data manipulation and automation.
• Experience with ad hoc analytics to support customer reporting requests.
• Familiarity with IAM and Access Control.
• AI/LLM Integration Experience: Familiarity with integrating REST APIs for LLMs into data pipelines or front-end tools (Retool).

Responsibilities

• Reverse ETL (RETL) & Data Activation: Design, develop, and own scalable RETL pipelines using Census, Workato, dbt, and Snowflake.
• Operational Integration: Map transformed data models into destination SaaS applications (e.g., Salesforce, Zendesk), managing API rate limits, webhook handling, data sync observability, and error resolution.
• Integrate data across multiple sources (cloud and on-prem) using IPaaS or API-based extraction.
• Tableau Administration & Architecture: Manage, optimize, and scale Tableau Server and Tableau Cloud environments.
• Retool Application Development: Partner with business teams to architect, build, and maintain custom internal applications in Retool.
• Platform Governance: Establish best practices for dashboard deployment, Retool app lifecycle management, and BI environment stability.
• AI Tooling Integration: Integrate Generative AI APIs into internal applications to automate workflows or create smart interfaces.
• Modern BI & AI Features: Pilot and implement emerging AI features within our BI stack.

Skills

SQL

Python

Stakeholder management

Data analytics

Tools

Snowflake

GitHub

dbt

Fivetran

Census

Workato

Tableau Server

Tableau Cloud

Retool

Job description

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Role Summary

We are looking for an IT DataOps Business Intelligence Engineer to join our IT Infrastructure team. This role will focus on building, optimizing, and maintaining our data infrastructure to support business analytics, data integration, and automation efforts. You will work with a modern stack—including GCP, AWS, Snowflake, Jenkins, dbt, Retool, Census, Tableau, and Workato—to ensure data flows efficiently and securely across the organization.

You are a strong self-starter with the ability to navigate ambiguous, fast-paced work environments while managing stakeholder relationships.

Key Responsibilities

• Reverse ETL (RETL) & Data Activation: Design, develop, and own scalable RETL pipelines using Census, Workato, dbt, and Snowflake.
• Operational Integration: Map transformed data models into destination SaaS applications (e.g., Salesforce, Zendesk), managing API rate limits, webhook handling, data sync observability, and error resolution.
• Integrate data across multiple sources (cloud and on-prem) using a variety of approaches (such as IPaaS or API-based extraction).
• Tableau Administration & Architecture: Manage, optimize, and scale Tableau Server and Tableau Cloud environments. Handle user provisioning, security/permissions, site administration, extract scheduling, and performance tuning.
• Retool Application Development: Partner with business teams to architect, build, and maintain custom internal applications in Retool. Integrate Retool with Snowflake, REST APIs, and third-party systems to create actionable user interfaces.
• Platform Governance: Establish best practices for dashboard deployment, Retool app lifecycle management, and BI environment stability.
• AI Tooling Integration: Integrate Generative AI APIs (e.g., OpenAI, Anthropic, Vertex AI) or Retool's native AI components into internal applications to automate workflows, summarize data, or create smart conversational interfaces for business users.
• Modern BI & AI Features: Pilot and implement emerging AI features within our BI stack, to enhance self-service analytics.

DataOps & Infrastructure

• Automate and optimize data workflows, deployment, and monitoring for reliability and performance.
• Implement CI/CD pipelines for data infrastructure and analytics solutions.
• Collaborate with IT and DevOps to maintain secure and scalable AWS-based infrastructure for data workloads.

Governance & Security

• Promote data quality, lineage, and governance best practices directly and through working with other teams.
• Work with IT and ProdSec security teams to enforce access controls and compliance requirements.
• Monitor and troubleshoot data infrastructure and pipeline performance using observability tools.
• Monitor system access and data integrity with tools like Cyera and Seemoredata.

Required Skills & Experience

• 2-5 years of experience in BI Engineering, analytics engineering, or IT infrastructure supporting data platforms.
• Experience with Snowflake, GitHub, and dbt for scalable data modeling and transformation.
• Hands-on experience with ETL/ELT tools (Fivetran, Census, and Workato) and workflow orchestration.
• Strong proficiency in SQL and Python for data manipulation and automation.
• Experience with ad hoc analytics to support customer reporting requests.
• Familiarity with principles of IAM and Access Control.
• AI/LLM Integration Experience: Familiarity with integrating REST APIs for Large Language Models (LLMs) into data pipelines or front-end tools (Retool).

Nice To Have Skills

• Familiarity with cloud computing providers (e.g., AWS or GCP) with special focus on serverless functions, storage, and orchestration.
• Some understanding of infrastructure-as-code.
• Retool development and maintenance.
• Experience with Tableau Server & Tableau Cloud for BI infrastructure management.
• Experience with Retool App development.
• Modern Data Cloud AI: Exposure to executing machine learning or LLM functions directly within the data warehouse (e.g., Snowflake Cortex).
• AI-Assisted Development: Comfortable using AI coding assistants (like GitHub Copilot) to accelerate scripting, dbt modeling, and Retool JavaScript development.

Perks & Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $143,000 - $185,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.